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Assessment of Facilitators’ Design Thinking

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Groupware: Design, Implementation, and Use (CRIWG 2009)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5784))

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Abstract

Meeting design is one of the most critical prerequisites of the success of facilitated meetings but how to achieve the success is not yet fully understood. This study presents a descriptive model of the design of facilitated meetings based on literature findings about the key factors contributing to the success of collaborative meetings, and links these factors to the meeting design steps by exploring how facilitators consider them in practice in their design process. The empirical part includes a case study conducted among 11 facilitators. Session goals, group composition, supporting technology, motivational aspects, physical constraints, and correct practices are found to outline the key factors in design thinking. Furthermore, the order of considering these factors in the design process is outlined. The results contribute to the discussion on how to improve the effectiveness of collaboration with better meeting design, providing also some insights into further development of design support tools.

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Author information

Authors and Affiliations

  1. Department of Industrial Management, Lappeenranta University of Technology, Finland

    Anni Karhumaa, Kalle Piirainen, Kalle Elfvengren & Markku Tuominen

Authors
  1. Anni Karhumaa
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  2. Kalle Piirainen
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  3. Kalle Elfvengren
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  4. Markku Tuominen
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Editor information

Editors and Affiliations

  1. Faculty of Sciences, Department of Informatics, Campo Grande, University of Lisbon, EdifĂ­cio C6, Piso 3, Sala 6.3.25, 1749-016, Lisboa, Portugal

    Luís Carriço

  2. University of Chile, Blanoc Encalada, 2120, Santiago, Chile

    Nelson Baloian

  3. University of Trás-os-Montes e Alto Douro, School of Science and Technology, Engineering Department, Apartado 1013, 5001-801, Vila Real, Portugal

    Benjamim Fonseca

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© 2009 Springer-Verlag Berlin Heidelberg

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Karhumaa, A., Piirainen, K., Elfvengren, K., Tuominen, M. (2009). Assessment of Facilitators’ Design Thinking. In: Carriço, L., Baloian, N., Fonseca, B. (eds) Groupware: Design, Implementation, and Use. CRIWG 2009. Lecture Notes in Computer Science, vol 5784. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04216-4_19

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  • DOI: https://doi.org/10.1007/978-3-642-04216-4_19

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-04215-7

  • Online ISBN: 978-3-642-04216-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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