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Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework

  • Conference paper
Software Process Improvement (EuroSPI 2009)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 42))

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Abstract

This paper presents the Sustainable Service Innovation Framework that is used in the Public Research Centre Henri Tudor in Luxembourg as a generic framework supporting innovation, and promoting multi disciplinary activities It is demonstrated with the Tudor’s IT Service Management Process Assessment (TIPA)’s case: the Tudor’s IT Service Management Process Assessment, with the value, design, promotion, management and capitalization of TIPA’s services.

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Author information

Authors and Affiliations

  1. Centre de Recherche Public Henri Tudor, 29, avenue John F. Kennedy, L-1855, Luxembourg

    Béatrix Barafort & Anne Rousseau

Authors
  1. Béatrix Barafort
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  2. Anne Rousseau
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Editor information

Editors and Affiliations

  1. Lero, The Irish Software Engineering Research Centre and School of Computing, Dublin City University, Dublin, Ireland

    Rory V. O’Connor

  2. University of Hertfordshire, Hatfield, AL10 9AB, Hertfordshire, UK

    Nathan Baddoo

  3. University of Alcala, Madrid, Spain

    Juan Cuadrago Gallego  & Ricardo Rejas Muslera  & 

  4. Lappeenranta University of Technology, Lappeenranta, Finland

    Kari Smolander

  5. ISCN, Graz, Austria and ISCN, Bray, Co. Wicklow, Ireland

    Richard Messnarz

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© 2009 Springer-Verlag Berlin Heidelberg

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Barafort, B., Rousseau, A. (2009). Sustainable Service Innovation Model: A Standardized IT Service Management Process Assessment Framework. In: O’Connor, R.V., Baddoo, N., Cuadrago Gallego, J., Rejas Muslera, R., Smolander, K., Messnarz, R. (eds) Software Process Improvement. EuroSPI 2009. Communications in Computer and Information Science, vol 42. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04133-4_6

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  • DOI: https://doi.org/10.1007/978-3-642-04133-4_6

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-04132-7

  • Online ISBN: 978-3-642-04133-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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