Abstract
This paper presents a multi criteria decision making (MCDM) framework for evaluating the performance of government websites. In line with the multi-dimensional characteristics of website quality, MCDM provides an effective framework for an inter-website comparison involving the evaluation of multiple attributes. It thus ranks different websites compared in terms of their overall performance. In addition, the subjectivity and vagueness in the assessment process is dealt with fuzzy logic. The proposed framework is effectively illustrated to evaluate Turkish government websites.
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Acknowledgements
This work has been financially supported by Galatasaray University Research Fund. The author would like to express deep gratitude to the industrial experts for their unlimited support in evaluation of the framework.
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Büyüközkan, G. (2010). A MCDM Tool to Evaluate Government Websites in a Fuzzy Environment. In: Ehrgott, M., Naujoks, B., Stewart, T., Wallenius, J. (eds) Multiple Criteria Decision Making for Sustainable Energy and Transportation Systems. Lecture Notes in Economics and Mathematical Systems, vol 634. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-04045-0_17
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DOI: https://doi.org/10.1007/978-3-642-04045-0_17
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