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Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services

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Electronic Government (EGOV 2009)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5693))

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Abstract

To fulfil the requirements of the EU Services Directive, suppliers of public services have to realign their product and process organisation. At present, a summary on the implementation status does not exist for European capitals and large cities. Thus, the paper presents the status quo by illustrating the results of a benchmarking survey. The survey analyses the offer of G2B eServices in all 27 European capitals and all European cities with more than 500.000 inhabitants and it was done in 21 first EU-languages and in English as second language. The findings of the survey address academic research as well as administration practice in the context of eGovernment.

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Author information

Authors and Affiliations

  1. Faculty of Economics and Social Sciences Information Systems, Hamburg, University of Hamburg, Germany, Von-Melle-Park 9, D-20146, Hamburg

    Frank Hogrebe, Nadine Blinn & Markus Nüttgens

Authors
  1. Frank Hogrebe
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  2. Nadine Blinn
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  3. Markus Nüttgens
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Editor information

Editors and Affiliations

  1. Institute for IS Research, University of Koblenz-Landau, Universitätsstraße 1, 56070, Koblenz, Germany

    Maria A. Wimmer

  2. The Information School, University of Washington, 98195-2840, Seattle, WA, USA

    Hans J. Scholl

  3. Faculty of Technology, Policy, and Management, Delft University of Technology, Jaffalaan 5, 2628, Delft, BX, The Netherlands

    Marijn Janssen

  4. Institute of Informatics in Business and Government, University of Linz, Altenbergerstraße 69, 4040, Linz, Austria

    Roland Traunmüller

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© 2009 Springer-Verlag Berlin Heidelberg

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Hogrebe, F., Blinn, N., Nüttgens, M. (2009). Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services. In: Wimmer, M.A., Scholl, H.J., Janssen, M., Traunmüller, R. (eds) Electronic Government. EGOV 2009. Lecture Notes in Computer Science, vol 5693. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03516-6_16

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  • DOI: https://doi.org/10.1007/978-3-642-03516-6_16

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-03515-9

  • Online ISBN: 978-3-642-03516-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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