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International Conference on Electronic Government

EGOV 2009: Electronic Government pp 115–126Cite as

Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations

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Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 5693))

Abstract

Shared services have proven to be a key element when it comes to increasing government efficiency by collaboration. Here, we seek to investigate into the shared services phenomenon in the context of government reforms. For this purpose, an interview and document analysis-based multiple case study has been conducted in Germany. The qualitative analysis covers two shared service implementations on the local government level and identifies important preconditions for shared service emergence, namely cost pressure as motive, the existence of key actors promoting the topic and the existence of prior cooperation. Moreover, it is shown that the structure of such previous cooperation determines, if shared services are being organised in a centralised (shared service centre) or decentralised format (shared service network).

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Author information

Authors and Affiliations

  1. European Research Center for Information Systems, Germany

    Jörg Becker, Björn Niehaves & Andreas Krause

Authors
  1. Jörg Becker
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  2. Björn Niehaves
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  3. Andreas Krause
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Editor information

Editors and Affiliations

  1. Institute for IS Research, University of Koblenz-Landau, Universitätsstraße 1, 56070, Koblenz, Germany

    Maria A. Wimmer

  2. The Information School, University of Washington, 98195-2840, Seattle, WA, USA

    Hans J. Scholl

  3. Faculty of Technology, Policy, and Management, Delft University of Technology, Jaffalaan 5, 2628, Delft, BX, The Netherlands

    Marijn Janssen

  4. Institute of Informatics in Business and Government, University of Linz, Altenbergerstraße 69, 4040, Linz, Austria

    Roland Traunmüller

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© 2009 Springer-Verlag Berlin Heidelberg

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Becker, J., Niehaves, B., Krause, A. (2009). Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations. In: Wimmer, M.A., Scholl, H.J., Janssen, M., Traunmüller, R. (eds) Electronic Government. EGOV 2009. Lecture Notes in Computer Science, vol 5693. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03516-6_10

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  • DOI: https://doi.org/10.1007/978-3-642-03516-6_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-03515-9

  • Online ISBN: 978-3-642-03516-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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