Business Process Transformation Grid: An Empirical Model for Strategic Decision Making Towards IT Enabled Transformations

Abstract

The business process transformation grid postulated here is an outcome of empirical studies carried out in the areas of IT enabled transformations and e-business. It proposes a three dimensional view of a business system and creates an integration of desired momentum across these three axes. Most of the work on the business processes and e-business models is centered around developing the models capitalizing largely on the customer related processes which typically exposes the firm to the risk of having just a functional approach. Whereas, the process transformation grid focuses on three primary clusters of business processes and hence is more flexible and appropriate way of representing a business in its totality, as the approach is three-dimensional contrary to the prevalent approaches that due the lack of a structured strategic framework tend to become unidirectional.