Advertisement

Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry

  • David L. Chan
  • Robert W. P. Luk
  • Hong Va Leong
  • Edward K. S. Ho
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5618)

Abstract

This paper reports our in situ study using contextual inquiry (CI). It solicits user requirements of hierarchically organized search results for mobile access. In our experiment, search activities of our subjects are recorded in the video, and the interviewer solicits the interface requirements, during and after the experiment. An affinity diagram is built as a summary of our findings in the experiment, and the major issues are discussed in this paper. The search behavior of our subjects is summarized into a flow chart. In this study, we report mobile interface features that are desired by our users in addition to those found in an earlier survey.

Keywords

Hierarchical access mobile search interface design 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Sanderson, M., Croft, W.B.: Deriving structure from texts. In: ACM SIGIR 1999, pp. 206–213. ACM Press, New York (1999)Google Scholar
  2. 2.
    Lawrie, D., Croft, W.B.: Generating hierarchical summaries for web searches. In: ACM SIGIR 2002, pp. 457–458. ACM Press, New York (2002)Google Scholar
  3. 3.
    Lawrie, D., Croft, W.B., Rosenberg, A.: Finding topic words for hierarchical summarization. In: ACM SIGIR 2001, pp. 349–357. ACM Press, New York (2001)Google Scholar
  4. 4.
    Lawrie, D., Croft, W.B.: Discovering and comparing topic hierarchies. In: RIAO 2000, pp. 314–330 (2000)Google Scholar
  5. 5.
    Robertson, G.G., Cameron, K., Czerwinski, M., Robbins, D.C.: Polyarchy visualization: visualizing multiple intersecting hierarchies. In: CHI 2002, pp. 423–430 (2002)Google Scholar
  6. 6.
    Shadbolt, N.R., Gibbins, N., Glaser, H., Harris, S., Schraefel, M.C.: CS AKTive Space or how we stopped worrying and learned to love the Semantic Web. IEEE Intelligent Systems 19(3), 41–47 (2004)CrossRefGoogle Scholar
  7. 7.
    Schraefel, M.C., Shadbolt, N.R., Gibbins, N., Glaser, H., Harris, S.: CS AKTive Space: Representing computer science in the semantic web. In: WWW 2004, pp. 384–392 (2004)Google Scholar
  8. 8.
    Chan, D.L., Luk, R.W.P., Mak, W.K., Leong, H.V., Ho, E.K.S., Lu, Q.: Multiple related document summary and navigation using concept hierarchies for mobile clients. In: ACM SAC, pp. 627–633 (2002)Google Scholar
  9. 9.
    Karlson, A.K., Robertson, G., Robbins, D.C., Czerwinski, M., Smith, G.: FaThumb: a facet-based interface for mobile search. In: CHI 2006, pp. 711–720 (2006)Google Scholar
  10. 10.
    Yang, C.C., Wang, F.L.: Fractal summarization for mobile devices to access large documents on the web. In: WWW 2003, pp. 215–224 (2003)Google Scholar
  11. 11.
    Buyukkokten, O., Garcia-Molina, H., Paepcke, A.: Accordion summarization for end-game browsing on PDAs and cellular phones. In: CHI 2001, pp. 213–220 (2001)Google Scholar
  12. 12.
    Capra, R., Marchionini, G., Oh, J.S., Stutzman, F., Zhang, Y.: Effects of structure and interaction style on distinct search tasks. In: JCDL 2007, pp. 442–451 (2007)Google Scholar
  13. 13.
    Chan, D.L., Luk, R.W.P., Leong, H.V., Ho, E.K.S., Lu, Q.: A preliminary study of user interface design issues for mobile web access. In: WWW 11 Mobile Search Workshop, pp. 4–14 (2002)Google Scholar
  14. 14.
    Chan, D.L., Luk, R.W.P., Ho, E.K.S., Lu, Q.: A preliminary study on multiple documents access via mobile devices. In: Chung, C.-W., Kim, C.-k., Kim, W., Ling, T.-W., Song, K.-H. (eds.) HSI 2003. LNCS, vol. 2713, pp. 116–127. Springer, Heidelberg (2003)CrossRefGoogle Scholar
  15. 15.
    Beyer, H., Holtzblatt, K.: Contextual design: defining customer-centered systems. Morgan Kaufmann, San Francisco (1998)Google Scholar
  16. 16.
    Williams, G., McClintock, M.: Usability at Microsoft. In: CHI 1997, pp. 144–145 (1997)Google Scholar
  17. 17.
    Cleary, T.: Communicating customer information at Cabletron systems Inc. ACM Interactions 6(1), 44–49 (1999)CrossRefGoogle Scholar
  18. 18.
    Coble, J.M., Karat, J., Kahn, M.G.: Maintaining a focus on user requirements throughout the development of clinical workstation software. In: HFCS, pp. 170–177 (1997)Google Scholar
  19. 19.
    Curtis, P., Heiserman, T., Jobusch, D., Notess, M., Webb, J.: Customer-focused design data in a large multi-site organization. In: HFCS, pp. 608–615 (1999)Google Scholar
  20. 20.
    Druin, A.: Cooperative inquiry: developing new technologies for children with children. In: HFCS, pp. 592–599 (1999)Google Scholar
  21. 21.
    Fouskas, K., Pateli, A., Spinellis, D., Virola, H.: Applying contextual inquiry for capturing end-users behavior requirements for mobile exhibition services. In: 1st Intern. Conf. Mobile Business (CDROM) (2002)Google Scholar
  22. 22.
    Nokia 9000 Communicator. PC Week, pp. 39–40 (1996)Google Scholar
  23. 23.
    Palen, L., Salzman, M.: Beyond the handset: designing for wireless communications usability. ACM Transactions on Computer-Human Interaction 9(2), 125–151 (2002)CrossRefGoogle Scholar
  24. 24.
    Chan, L.: Supporting searching for mobile clients. M.Phil. Thesis, Department of Computing, The Hong Kong Polytechnic University (2005)Google Scholar
  25. 25.
    Video Research Ltd.: Survey on Mobile Phone Usage Situation (2000)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • David L. Chan
    • 1
  • Robert W. P. Luk
    • 1
  • Hong Va Leong
    • 1
  • Edward K. S. Ho
    • 1
  1. 1.Department of ComputingThe Hong Kong Polytechnic UniversityHung Hom, KowloonHong Kong

Personalised recommendations