Urgent Collaboration Service for Inclusive Use

  • Naotsune Hosono
  • Hiroyuki Miki
  • Michio Suzuki
  • Yukata Tomita
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5617)


At the modern universal design society, this paper discusses the usefulness of the urgent collaboration service that is originally proposed by deaf people. They will be in trouble at such the occasion of disasters or accidents. At the very first of the survey many deaf people are asked their difficulties. From the point of context of use, it is best useful, effective and particularly efficient at the deaf patient complaint of pain/ache/grief among the selected ten items. Those requirements are drawn visually by pictograms or icons that are easy to understand even such emergency situation. Proposed urgent collaboration service placard is then evaluated by deaf people in the manner of the usability test. The results with this placard are that the time to communicate is shorter for about 30%. The placard is also used by foreign people and is translated into English, Spanish, Korean and Chinese for them. This placard can be also downloaded by specified URL in personal. It is also being proposed to Japanese government to have the available both in the ambulance and hospitals or public spaces.


collaboration service inclusive use human interface usability accessibility universal design 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Naotsune Hosono
    • 1
  • Hiroyuki Miki
    • 2
  • Michio Suzuki
    • 3
  • Yukata Tomita
    • 4
  1. 1.Oki Consulting Solutions Co., Ltd.TokyoJapan
  2. 2.Oki Electric Ind. Co., Ltd.Japan
  3. 3.Architectural Association of Japanese DEAFJapan
  4. 4.Keio UniversityJapan

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