A Proposal of Awareness Services for the Construction of Quality Community Knowledge Supported by the Knowledge Management System KnowCat

  • Ruth Cobos
  • Ivan Dario Claros Gómez
  • Jaime Moreno-Llorena
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5617)


It is well known that members of work groups need awareness about one another, about shared elements, and about the group process. We present a generic framework of awareness services for groupware systems. The proposed approach has been tested through the implementation of a prototype composed by several awareness services for the Knowledge Management system called KnowCat. KnowCat is a groupware that supports the collaborative construction of quality community knowledge. We carried out a research study with a group of students enrolled in a graduate course at Universidad Autónoma de Madrid (Spain) to test our approach. The study outcomes corroborated that providing to the KnowCat users the most useful information about how the classmates have interacted with the system through the awareness services, can help them to know how they should solve their own work in the system and to be aware that they are working in a collaborative way.


Awareness CSCW Groupware Knowledge Management Learning communities Social Presence 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Ruth Cobos
    • 1
  • Ivan Dario Claros Gómez
    • 2
  • Jaime Moreno-Llorena
    • 1
  1. 1.Computer Science DepartmentUniversidad Autónoma de MadridMadridSpain
  2. 2.IDIS Research GroupUniversidad del Cauca, FIET, Sector Tulcán, PopayánColombia

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