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A Retrospective and Prospective View of Information Technology Professionals’ Use of Tools: Maturing the User Experience

  • Candace Soderston
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5617)

Abstract

The Information Technology (IT) professional’s user experience has evolved both in terms of software tool attributes and the process workflow within which the IT tasks exist. Based on user research with IT professionals over the past two decades, including ethnographic observational field studies, focus group discussions, and hands-on user tests with analyses of errors and perceived complexities, this paper presents a set of hypotheses about user interface design aspects that across the industry most impede the workflow of typical IT professionals. It discusses how this relates to typical information workers’ behavior, as well as what steps we as tools and systems designers can take to better support the IT professionals’ user interface needs.

Keywords

IT professional enterprise software user interface user experience UI design command line interface CLI graphical user interface GUI 

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References

  1. 1.
    Soderston, C., Lanzetta, T., Scanlon, J.: Problem-Guided Heuristic User Interface Evaluation Method: Identifying Nuggets of Opportunity & Fool’s Gold in User Interface Design. IBM Technical Report 36.0017 (1992)Google Scholar
  2. 2.
    Intel Ease of Use/PC Quality Roundtable white paper: Improving PC Ease-of-Use for IT Professionals (2001), http://www.eouroundtable.com/files/ITFiles/ITWhitePaper.pdf
  3. 3.
    Wichansky, A.: Customers Reveal Top Enterprise Software Usability Issues to Oracle (2008), http://usableapps.oracle.com/design/pages/OUAB.html
  4. 4.
    Haber, E.M., Bailey, J.: Design Guidelines for System Administration Tools Developed through Ethnographic Field Studies. Paper presented at the 1st symposium on Computer Human Interaction for Management of Information Technology (CHIMIT) Cambridge, MA (2007), http://chimit.cs.tufts.edu/ap-papers.html

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Candace Soderston
    • 1
  1. 1.Microsoft CorporationRedmondUSA

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