Abstract
In this paper, we introduce an adaptable mobile interface for efficient business knowledge management (BKM). The user (client) via the Helpdesk operator can post a request for consultation to the business Experts and/or web services. The goal is to make business knowledge available on demand at any time and any place. This approach gives faster business problem solutions, more productive expert and/or web services, and high availability of the business knowledge.
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© 2009 Springer-Verlag Berlin Heidelberg
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Davcev, D., Arsic, M., Ilievski, D. (2009). A Mobile User Interface for Business Knowledge Management (BKM). In: Smith, M.J., Salvendy, G. (eds) Human Interface and the Management of Information. Designing Information Environments. Human Interface 2009. Lecture Notes in Computer Science, vol 5617. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-02556-3_3
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DOI: https://doi.org/10.1007/978-3-642-02556-3_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-02555-6
Online ISBN: 978-3-642-02556-3
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