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Successful User Experience in an Agile Enterprise Environment

  • Melissa Federoff
  • Catherine Courage
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5617)

Abstract

Salesforce.com is a leader in the enterprise Customer Relationship Management (CRM) marketplace. In 2006, salesforce.com’s Research and Development (R&D) organization transitioned over 30 product teams from a waterfall development process to an agile one. The R&D department is responsible for producing all products offered to salesforce.com customers. After the transition, it was clear that User Experience (UX) team members were dissatisfied. When asked 6 months into the rollout if agile was making their work life better, only 24% agreed. This paper discusses how the team and management responded to this data and as a result reached an 85% satisfaction rate a year later.

Keywords

Agile waterfall enterprise user experience design research 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Melissa Federoff
    • 1
  • Catherine Courage
    • 1
  1. 1.Salesforce.com, The Landmark at One Market St.San FranciscoUSA

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