Crafting Contemporary Enterprise Application User Experiences

  • Jeremy Ashley
  • Misha W. Vaughan
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5617)


This paper outlines the field research program defined by an enterprise application user experience organization designed to collect data from globally distributed corporations. The goal of the research program was to drive the next generation user experience of enterprise applications. This paper discusses the top five lessons learned and their design solutions.


enterprise applications user experience site visits field studies 


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    Vaughan, M.W., Dumas, J.D.: Web-Based Programs and Applications for Business. In: Proctor, R.W., Vu, K.L. (eds.) Handbook of Human Factors in Web Design, pp. 495–513. Lawrence Erlbaum, Mahwah (2005)Google Scholar
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    Holtzblatt, K., Beyer, H.: Making Customer-Centered Design Work for Teams. Interactions 36, 92–103 (1993)Google Scholar
  4. 4.
    Google.: Simplicity and Enterprise Search: A New Model for Managing Your Enterprise Information (2003),

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Jeremy Ashley
    • 1
  • Misha W. Vaughan
    • 1
  1. 1.Oracle USARedwood ShoresUSA

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