Actor-Driven Approach for Business Process. How to Take into Account the Work Environment?
Over the last decade there was a high interest in business process modeling in organizations. In their majority workflow systems support a role-based allocation of work to actors. This allocation does not consider the additional work which comes from the actors environment and which is not visible to the workflow management system. In fact, the WFMS is not aware of the real workload of human resources in the organization. In this paper we propose an actor-driven approach for business processes management which aims at taking into account the additional work generated by the environment (telephone, fax, mail, verbally) and thus the the real workload of actors.
KeywordsResource Manager Business Process External Activity Contingency Factor Business Process Management
Unable to display preview. Download preview PDF.
- 1.Burlton, R.T.: Business Process Management - Profiting from process. SAMS Publishing (2001)Google Scholar
- 2.Kumar, A., van der Aalst, W.M.P., Verbeek, E.M.W.: Dynamic Work Distribution in Workflow Management Systems: How to balance quality and performance? Journal of Management Information Systems 18(3), 157–193 (2002)Google Scholar
- 3.Mühlen zur, M.: Evaluation of Workflow Management Systems Using Meta Models. In: Proceedings of the 32nd Hawaii International Conference on System Sciences (1999)Google Scholar
- 4.Mühlen zur, M.: Resource modeling in workflow applications. In: Proceedings of the 1999 Workflow Management Conference, November 1999, pp. 137–153 (1999)Google Scholar
- 5.Nurcan, S., Etien, A., Kaabi, R., Zoukar, I., Rolland, C.: A Strategy Driven Business Process Modelling Approach. Special issue of the Business Process Management Journal on Goal-oriented business process modeling, Emerald 11, 6 (2005)Google Scholar
- 6.Nyanchama, M., Osborn, S.L.: The role graph model and conflict of interest. ACM Transaction on Information and System Security, 3–33 (1999)Google Scholar
- 7.Regev, G., Wegmann, A.: Regulation-Based View on Business Process and Supporting System Flexibility. In: Proceedings of the CAiSE 2005 Workshop (2005)Google Scholar
- 8.Rosemann, M., zur Muehlen, M.: Evaluation of workflow Management systems-A Meta Model Approach. Australian Journal of Information Systems (1998)Google Scholar
- 9.Rolland, C., Prakash, N.: On the Adequate Modeling of Business Process Families. In: 8th Workshop on Business Process Modeling, Development, and Support (BPMDS 2007) in conjunction with CAISE 2007 (2007)Google Scholar
- 10.Rolland, C., Prakash, N., Benjamen, A.: A Multi-Model View of Process Modelling. Requirements Engineering Journal (REJ), 169–187 (1999)Google Scholar
- 11.Rolland, C., Loucopoulos, P., Kavakli, V., Nurcan, S.: Intention based modelling of organisational change: an esperience report. In: Proceedings of the fourth CAISE/IFIP 8.1 International Workshop on Evaluation of Modeling Methods in Systems Analysis and Design (EMMSAD 1999), Heidelberg, Germany, June 14-15 (1999)Google Scholar
- 13.Russell, N., ter Hofstede, A.H.M., van der Aalst, W.M.P., Mulyar, N.: Workflow Control-Flow Patterns, BPM Center Report BPM-06-22. BPMcenter.org (2006)Google Scholar
- 14.Russell, N., Hofstede, A., Edmond, D., Van der Aalst, V.M.P.: Workflow Resource Patterns, BETA Working Paper Series, WP 127, Eindhoven University of Technology, Eindhoven (2004)Google Scholar
- 15.Saidani, O., Nurcan, S.: A role based approach for modeling flexible business processes. In: The 7th Workshop on Business Process Modelling, Development, and Support (BPMDS 2006 (in association with the CAISE 2006 Conference), June 5-6. Springer, Heidelberg (2006)Google Scholar
- 16.Saidani, O., Nurcan, S.: Towards situational Business Process Modeling. In: 20th International Conference on Advanced Information Systems Engineering (CAISE 2008 Forum), June 16-20 (2008)Google Scholar
- 17.Simon, R., Zurko, M.E.: Separation of duty in role-based environments. In: Proceedings of the 10th Computer Security Fondations Workshop, pp. 183–194 (1997)Google Scholar
- 18.WfMC-TC-1011 v3 Workflow Terminology Glossary (February 1999)Google Scholar
- 19.Van der Aalst, W.M.P., Desel, J., Oberweis, A. (eds.): Business Process Man- agement - Models, techniques and empirical studies. Springer, Heidelberg (2000)Google Scholar