Towards a BPM Success Model: An Analysis in South African Financial Services Organisations

  • Gavin Thompson
  • Lisa F. Seymour
  • Brian O’Donovan
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 29)


The improvement of business processes has recently emerged as one of the top business priorities for IT, and Business Process Management (BPM) is currently being seen as the best way to deliver process improvements. This research explores the enablers of BPM success, expanding on the Rosemann, de Bruin and Power theoretical BPM success model [1]. Qualitative research was conducted in four South African Financial Services Organisations with developing BPM capability. The research identified multiple success enablers categorised around Strategy, Culture, People / Resources, Governance, Methods and IT. Correlation between these factors was proposed and BPM, process and business success defined. Poor understanding of BPM within the participating organisations was found as well as insufficient supporting IT resources. It was found that the benefits of BPM investment had not yet been realised, which, increased the threat of funding being withdrawn.


Business Process Improvement BPM Innovation Driver / Enabler / factors / process IT Business Alignment / Value 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Gavin Thompson
    • 1
  • Lisa F. Seymour
    • 1
  • Brian O’Donovan
    • 1
  1. 1.Information Systems DepartmentUniversity of Cape TownSouth Africa

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