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Working Conference on Practice-Driven Research on Enterprise Transformation

PRET 2009: Advances in Enterprise Engineering II pp 18–33Cite as

Empowering Full Scale Straight Through Processing with BPM

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 28))

Abstract

The SNS Bank (the Netherlands) has made a strategic decision to empower her customers on-line by fully automating her business processes. The ability to automate these service channels is achieved by applying Business Process Management (BPM) techniques to existing selling channels. Both the publicly available and internal processes are being revamped into full scale Straight Through Processing (STP) services. This extreme use of online STP is the trigger in a shift that is of crucial importance to cost effective banking in an ever turbulent and changing financial world. The key elements used in implementing these goals continue to be (Free) Open Source Software (FOSS), Service-oriented architecture (SOA), and BPM. In this paper we will present an industrial application describing the efforts of the SNS Bank to make the change from traditional banking services to a full scale STP and BPM driven bank.

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Author information

Authors and Affiliations

  1. SNS Bank, Postbus 70053, 5201 DZ, ’s-Hertogenbosch, The Netherlands

    Eric D. Schabell

  2. Institute for Computing and Information Sciences, Radboud University Nijmegen, Toernooiveld 1, 6525 ED, Nijmegen, The Netherlands

    Stijn Hoppenbrouwers

Authors
  1. Eric D. Schabell
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  2. Stijn Hoppenbrouwers
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Editor information

Editors and Affiliations

  1. Capgemini and Radboud University Nijmegen, Nijmegen, The Netherlands

    Erik Proper

  2. Capgemini and University of Maastricht, Minderbroedersberg 4-6, 6211 LK, Maastricht, The Netherlands

    Frank Harmsen

  3. Delft University of Technology, Mekelweg 4, 2628 CD, Delft, The Netherlands

    Jan L. G. Dietz

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© 2009 Springer-Verlag Berlin Heidelberg

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Schabell, E.D., Hoppenbrouwers, S. (2009). Empowering Full Scale Straight Through Processing with BPM. In: Proper, E., Harmsen, F., Dietz, J.L.G. (eds) Advances in Enterprise Engineering II. PRET 2009. Lecture Notes in Business Information Processing, vol 28. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01859-6_2

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  • DOI: https://doi.org/10.1007/978-3-642-01859-6_2

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-01858-9

  • Online ISBN: 978-3-642-01859-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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