Abstract
Businesses are made of processes. Enterprises strive for excellence in business processes. Different stakeholders perceive the topic of business processes differently. You can approach business processes either from a strategic viewpoint or a technical viewpoint. This, in the first place, means that business processes as an object of investigation are so complex that whole sub communities formed to address the topic appropriately. Strategic issues and IT issues are eventually intertwined if you conduct a business process improvement project. Business processes are supported by IT in today’s enterprises, so if your target is to improve business processes of an enterprise you are usually immediately involved in IT issues.
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© 2010 Springer Berlin Heidelberg
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Draheim, D. (2010). Business Process Excellence. In: Business Process Technology. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01588-5_2
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DOI: https://doi.org/10.1007/978-3-642-01588-5_2
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Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01587-8
Online ISBN: 978-3-642-01588-5
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