Abstract
This work present business process monitoring agents we developed called Probes. Probes enable to control the process performance aligning it to the company’s strategic goals. Probes offer a real time monitoring of the strategic goals achievement, also increasing the understanding of the company activities. In this paper Probes are applied to a practical case of a bus company. Probes were developed and deployed into the company ERP system and determined a significant change in the strategy of the company and a corresponding enhancement of the performances of a critical business process.
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Mulazzani, F., Russo, B., Succi, G. (2009). Developing Business Process Monitoring Probes to Enhance Organization Control. In: Filipe, J., Cordeiro, J. (eds) Enterprise Information Systems. ICEIS 2009. Lecture Notes in Business Information Processing, vol 24. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01347-8_38
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DOI: https://doi.org/10.1007/978-3-642-01347-8_38
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-01346-1
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