“In this International Standard, quality is defined as the totality of characteristics of an entity that bears on its ability to satisfy stated and implied needs.” This is the sober definition of quality as it is used in the framework of the International Standardisation Organisation (ISO) and the corresponding institutions at European (EN) and national levels (e.g. BSI for the UK, DIN for Germany). “Entity” here means product or service or process, also an organisation or a person (p. 4). Depending on how it is implemented it can work quite well for products and material processes, even for most services and for persons regarded as an abstract workforce as it is directed towards the organisation of functioning structures and processes. ISO 9001 is a quality management system.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
Editor information
Editors and Affiliations
1 Electronic supplementary material
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
(2009). The nature of quality: continuous improvement, continuous learning. In: Franz, HW., Sarcina, R. (eds) Building Leadership in Project and Network Management. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-93956-6_13
Download citation
DOI: https://doi.org/10.1007/978-3-540-93956-6_13
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-93955-9
Online ISBN: 978-3-540-93956-6
eBook Packages: Business and EconomicsBusiness and Management (R0)