Abstract
This paper proposes a cost-benefit model for evaluating front-end e-government services. The citizens’ gains are estimated by calculating the citizens’ time savings multiplied with their salary earned. The administrative costs and benefits are measured by time savings and the corresponding savings in terms of staff salaries. By illustrating the model through four scenarios for changes in frequency and time savings for case handling and general inquiries in a public state agency, this paper contributes to the field of development of e-government assessment methodologies.
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Andersen, K.V., Medaglia, R. (2008). eGovernment Front-End Services: Administrative and Citizen Cost-Benefits. In: Wimmer, M.A., Scholl, H.J., Ferro, E. (eds) Electronic Government. EGOV 2008. Lecture Notes in Computer Science, vol 5184. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85204-9_13
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DOI: https://doi.org/10.1007/978-3-540-85204-9_13
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-85203-2
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