Beyond Task Completion in the Workplace: Execute, Engage, Evolve, Expand

  • Stefanie Harbich
  • Marc Hassenzahl
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4868)


Research on user experience stresses the need to go beyond the mere accomplishment of behavioral goals, such as providing novelty and change, a compelling image, etc. Although it can be argued that the consideration of such non-instrumental aspects at the workplace will lead to joyous experiences, which in turn may be an important aspect of employee well-being, the offered link between current models of user experience and the work environment is rather weak. This paper presents a user experience model more closely linked to behavioral goals; that is tasks, their generation, and completion. We describe the e4-model consisting of four groups of desired behavioral outcomes – execute, engage, evolve, expand – and its underlying motivation. e4 does address not only task completion, but also persistence in task execution, modification of existing tasks, and the creation of novel tasks.


User experience motivation workplace goals 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Stefanie Harbich
    • 1
  • Marc Hassenzahl
    • 2
  1. 1.Siemens AG, A&D MC RDErlangenGermany
  2. 2.Economic Psychology and Human-Computer Interaction, Department of PsychologyUniversity of Koblenz-LandauLandauGermany

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