Skip to main content
SpringerLink
Log in

How Is It for You? (A Case for Recognising User Motivation in the Design Process)

  • Chapter
Affect and Emotion in Human-Computer Interaction

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 4868))

Abstract

This research suggests that a novel approach for extending the designers understanding of the user can be found in combining psychological and HCI perspectives. The study examines the users’ emotional response to the design of software in Human-Computer Interaction (HCI), the influence it has on their attitudes and expectations of the software, and their motivation to use it. Reference to contemporary theories of human motivation and emotion in psychology, adapted for application to the user at the interface, provide a new ‘lens’ through which to examine the user, and to elicit new data to inform the design process. The exploration of underrepresented variables in humancomputer interaction establishes the basis for additional tools and measures that can be employed by the designer to assess the success, or otherwise, of the user interface. Findings indicate that the opportunity to manage and capitalise on user interaction in the design process is under-recognised.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
eBook
USD 16.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 16.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Picard, R.W., Klein, J.: Computers that Recognise and Respond to User Emotion: Theoretical and Practical Implications. Interacting with Computers 14(2), 141–169 (2002)

    Article  Google Scholar 

  2. Davis, F.D.: Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. In: Venkatesh, V. (ed.) (2000) Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model, Information Systems Research, pp. 342–365 (1989)

    Google Scholar 

  3. Coffin, R.J., MacIntyre, P.D.: Motivational Influences on Computer-Related Affective States. Computers in Human Behaviour 15, 549–569 (1999)

    Article  Google Scholar 

  4. Harbich, S., Hassenzahl, M.: Beyond Task Completion in the Workplace: Execute, Engage, Evolve, Expand. In: Peter, C., Beale, R. (eds.) Affect and Emotion in Human-Computer Interaction. LNCS, vol. 4868. Springer, Heidelberg (2008)

    Google Scholar 

  5. Picard, R.W.: Towards Computers that Recognize and Respond to User Emotion. IBM Systems Journal 39(3 & 4), 705–719 (2000)

    Article  Google Scholar 

  6. Reeves, B., Nass, C.I.: The Media Equation: How People Treat Computers, Television and New Media Like Real People and Places. Cambridge University Press, Cambridge (1996)

    Google Scholar 

  7. Picard, R.W.: Affective Computing. The MIT Press, Cambridge (2000)

    Google Scholar 

  8. Norman, D.A.: Affordance, Conventions and Design. Interactions, 38–43 ( May, June 1999)

    Google Scholar 

  9. Sweller, J.: Cognitive load during problem solving: Effects on learning. Cognitive Science 12, 257–285 (1988)

    Article  Google Scholar 

  10. Paas, F., Renkl, A., Sweller, J.: Cognitive Load Theory and Instructional Design: Recent Developments. Educational Psychologist 38(1), 1–4 (2003)

    Article  Google Scholar 

  11. Hooper, K.: Architectural Design: An Analogy. In: Norman, D., Draper, S.W. (eds.) User Centered System Design, pp. 9–23. Lawrence Erlbaum Associates, Hillsdale (1986)

    Google Scholar 

  12. Tractinsky, N., et al.: What is Beautiful is Usable. Interacting with Computers 13(2), 127–145 (2000)

    Article  Google Scholar 

  13. Holtzblatt, K.: Customer Centred Design as Discipline. In: INTERACT 1999, pp. 3–17 (1999)

    Google Scholar 

  14. Hassenzahl, M.: Emotions Can Be Quite Ephemeral. We Cannot Design For Them, Interactions, 46–48 (September, October 2004)

    Google Scholar 

  15. Norman, D.A.: Human-Centred Design Considered Harmful. Interactions, 14–19 (July, August 2005)

    Google Scholar 

  16. Norman, D.A., Draper, S. (eds.): User Centred System Design: New Perspectives on Human-Computer Interaction. Lawrence Erlbaum Associates, Hillsdale (1986)

    Google Scholar 

  17. Shneiderman, B.: Designing for Fun: How Can We Design User Interfaces To Be More Fun? Interactions, September, October, pp. 48–50 (2004)

    Google Scholar 

  18. Porat, T., Tractinsky, N.: Affect as a Mediator between Web-Store Design and Consumers’ Attitudes toward the Store. In: Peter, C., Beale, R. (eds.) Affect and Emotion in Human-Computer Interaction. LNCS, vol. 4868. Springer, Heidelberg (2008)

    Google Scholar 

  19. Nielsen, I., Pullin, G.: Simple Secret for Design, Interactions, 48–50 (July, August 2005)

    Google Scholar 

  20. Norman, D.A., et al.: Affect and Machine Design: Lessons for the Development of Autonomous Machines. IBM Systems Journal 42(1), 38–44 (2003)

    MathSciNet  Google Scholar 

  21. Moran, T.: Interview with Tom Moran. In: Preece, J., et al. (eds.) Human Computer Interaction, p. 349. Addison-Wesley, Reading (1997)

    Google Scholar 

  22. Turkle, S.: Life on the Screen, Identity in the Age of the Internet. Phoenix, Orion Books Ltd, London (1997)

    Google Scholar 

  23. Bennett, J.L.: Managing to Meet Usability Requirements: Establishing and Meeting Software Development Goals. In: Bennett, J.L., et al. (eds.) Visual Display Terminals: Usability Issues and Health Concerns, pp. 161–184. Prentice-Hall, Englewood Cliffs (1984)

    Google Scholar 

  24. Shackel, B.: Human Factors and Usability. In: Preece, J., Keller, L. (eds.) Human Computer Interaction: Selected readings, pp. 27–41. Prentice Hall, Englewood Cliffs (1990)

    Google Scholar 

  25. Ford, M.E.: Motivating Humans, Goals, Emotions and Personal Agency Beliefs. Sage, London (1992)

    Google Scholar 

  26. Kim, J., Moon, J.: Designing Towards Emotional Usability in Customer Interfaces – Trustworthiness of Cyber-Banking System Interfaces. Interacting with Computers 10(1), 1–29 (1998)

    Article  Google Scholar 

  27. Tractinsky, N., et al.: A Few Notes on the Study of Beauty in HCI. Human-Computer Interaction 19, 351–357 (2004)

    Article  Google Scholar 

  28. Norman, D.A.: Emotional Design: Why we Love (or Hate) Everyday Things. Basic Books, New York (2004)

    Google Scholar 

  29. Norman, D.A.: Emotionally Centred Design. Interactions, 53–71 (May, June 2006)

    Google Scholar 

  30. Hassenzahl, M.: The Interplay of Beauty, Goodness, and Usability in Interactive Products. Human-Computer Interaction 19, 319–349 (2004)

    Article  Google Scholar 

  31. Sklar, A., Gilmore, D.: Are you Positive? Interactions, 28–33 (May, June 2004)

    Google Scholar 

  32. Lindgaard, G., et al.: Attention Web Designers: You have 50 Milliseconds to make a Good First Impression! Behaviour & Information Technology.  25(2), 115–126 (2006)

    Google Scholar 

  33. Peter, C., Herbon, A.: Emotion Representation and Physiology Assignments in Digital Systems. Interacting with Computers 18, 139–170 (2006)

    Article  Google Scholar 

  34. Partala, T., et al.: Real-Time Estimation of Emotional Experiences from Facial Expressions. Interacting with Computers 18, 208–226 (2006)

    Article  Google Scholar 

  35. Light, A.: Adding Method to Meaning: A Technique for Exploring People’s Experience with Technology. Behaviour & Information Technology 25(2), 175–187 (2006)

    Article  Google Scholar 

  36. Axelrod, L., Hone, K.S.: Affectemes and Allaffects: A Novel Approach to Coding User Emotional Expression During Interactive Experiences. Behaviour and Information Technology 25(2), 159–173 (2006)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Art & Design, Birmingham City University, Corporation Street, Gosta Green, Birmingham, B4 7DX

    Shane Walker & David Prytherch

Authors
  1. Shane Walker
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. David Prytherch
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Christian Peter Russell Beale

Rights and permissions

Reprints and permissions

Copyright information

© 2008 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Walker, S., Prytherch, D. (2008). How Is It for You? (A Case for Recognising User Motivation in the Design Process). In: Peter, C., Beale, R. (eds) Affect and Emotion in Human-Computer Interaction. Lecture Notes in Computer Science, vol 4868. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-85099-1_11

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-85099-1_11

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-85098-4

  • Online ISBN: 978-3-540-85099-1

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation