Abstract
Recently, manufacturing companies have been moving into service businesses in addition to providing their own products. However, engineers in manufacturing companies do not find creating new service businesses easy because their work-related skills, understanding of design processes, and organizational skills have been developed and optimized for designing products and not services. To design product-based services more effectively and efficiently, systematic design methodologies suitable for engineers are necessary. We have designed a product-based service design methodology called DFACE-SI. This methodology consists of five steps beginning with the generation of service concepts and ending with the description of service business plans. Characteristic features of DFACE-SI include visualization tools that can help stakeholders identify new opportunities and difficulties of the target product-based service. We also applied DFACE-SI to a pilot case study and illustrated its effectiveness.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Van Looy, B., et al.: Services Management: An Integrated Approach. Financial Times Management (1998)
Ishiyama, K.: TOSHIBA Management Innovation Deployment (in Japanese). Journal of the Japanese Society for Quality Control 33(2), 154–160 (2003)
Wise, R., Baumgartner, P.: Go Downstream: The New Profit Imperative in Manufacturing. Harvard Business Review, 134–141 (September-October 1999)
Kameoka, A. (ed.): Research Report on Science and Technology for Service Innovation in Manufacturing Industry (in Japanese), JAIST Report (2006)
Uchihira, N., Koizumi, A.: Classification of Services in Manufacturing Industry and Strategy of Knowledge Utilization (in Japanese). In: 21st Annual Conference of The Japan Society for Science Policy and Research Management, 1B10, pp. 33–36 (2006)
Calthrop, P., Baveja, S.S.: From Products to Services: Why it is not so simple, CEOFORUM (2006), http://www.ceoforum.com.au/article-print.cfm?cid=7207
Kim, S.K., Ishii, K., Beiter, K.A.: Scenario Graph: Discovering New Business Opportunities and Failure Modes. In: ASME Int. Design Eng. Tech. Conf., ASME DETC2007-34967 (2007)
Ishii, K.: Course Materials, Design for Manufacturability (ME317), Stanford University, USA (2003)
Cooper, R.G., Edgett, S.J.: Product Development for the Service Sector, Basic Books (1999)
Edvardsson, B., et al.: New Service Development and Innovation in the New Economy, Studentlitteratur (2000)
Shostack, G.L.: How to Design a Service. European Journal of Marketing 16(1), 49–63 (1982)
Shimomura, Y., et al.: Proposalof the Service Engineering (1st Report, Service Modeling Technique for the Service Engineering) (in Japanese). Transactions of the Japan Society of Mechanical Engineers. C 71(702), 669–676 (2005)
Oliva, R., Kallenberg, R.: Managing the transition from products to services. International Journal of Service Industry Management 14(2), 160–172 (2003)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2008 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Uchihira, N., Kyoya, Y., Kim, S.K., Maeda, K., Ozawa, M., Ishii, K. (2008). Analysis and Design Methodology for Product-Based Services. In: Satoh, K., Inokuchi, A., Nagao, K., Kawamura, T. (eds) New Frontiers in Artificial Intelligence. JSAI 2007. Lecture Notes in Computer Science(), vol 4914. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-78197-4_3
Download citation
DOI: https://doi.org/10.1007/978-3-540-78197-4_3
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-78196-7
Online ISBN: 978-3-540-78197-4
eBook Packages: Computer ScienceComputer Science (R0)