Abstract
A systematic, contextual and action-oriented methodology was developed and has been adopted in a large business unit in a public utility company in Hong Kong to map out the company’s explicit and tacit knowledge assets based on input from both structured questionnaires and interactive workshops conducted in an open and participative manner. Outputs from the knowledge audit include a critical knowledge inventory list, an assessment of the level of diffusion and codification of the knowledge sources, and a knowledge map for each of the business processes. The inquiry process makes the data collection transparent and also facilitates knowledge sharing, interaction, mutual understanding and consensus among workshop participants.
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References
Scholl, W., König, C., Meyer, B., Heisig, P.: The Future of Knowledge Management: an International Delphi Study. Journal of Knowledge Management 8(2), 19–35 (2004)
Boisot, M.H.: Knowledge Assets: Securing Competitive Advantage in the Information Economy. Oxford University Press, Oxford (1998)
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© 2007 Springer-Verlag Berlin Heidelberg
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Lee, W.B., Shek, V., Cheung, B. (2007). Auditing and Mapping the Knowledge Assets of Business Processes – An Empirical Study. In: Zhang, Z., Siekmann, J. (eds) Knowledge Science, Engineering and Management. KSEM 2007. Lecture Notes in Computer Science(), vol 4798. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-76719-0_4
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DOI: https://doi.org/10.1007/978-3-540-76719-0_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-76718-3
Online ISBN: 978-3-540-76719-0
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