Abstract
Business application systems traditionally have menu-driven interfaces (whether stand-alone or web-enabled etc.) that users operate on. However, such an interface can become rather cumbersome for users who want some data from the system, but do not know how to get it. Natural language based user-interface to business applications is one alternative. Further, as email and SMS based interactions becomes more ubiquitous, future business application systems may enable email and SMS based interfaces to their systems. This would entail a natural language interface to business applications. We describe a framework for text-based natural language conversational user-interface, for business applications. Our framework permits the user to carry out a dialog with the system in order to fetch relevant data and carry out various tasks of the system. The framework uses semantic web based ontology of the domain, to aid in the retrieval of the relevant data and concepts from the system.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Popescu, A.M., Etzioni, O., Kautz, H.: Towards a Theory of Natural Language Interfaces to Databases. IUI, USA, pp. 149–157 (2003)
Lenat, D.B.: Cyc: A large-scale investment in knowledge infrastructure. CACMÂ 38(11) (1995)
Ferguson, G., Allen, J.F.: TRIPS: An integrated intelligent problem-solving assistant. In: Proc. AAI, pp. 567–573 (1998)
http://dev.w3.org/cvsweb/2004/PythonLib-IH/Doc/sparqlDesc.html?
Allen, J., Ferguson, G., Stent, A.: An Architecture for More Realistic Conversational System. IUI, January 14-17, Santa Fe, New Mexico, USA (2001)
Weizenbaum, J.: ELIZA–A Computer Program For the Study of Natural Language Communication Between Man and Machine. CACM 9(1), 35–36 (1966)
Miller, G.A.: Nouns in WordNet: a lexical inheritance system. International Journal of Lexicography 3(4), 245–264 (1990)
Montylingua, http://web.media.mit.edu/~hugo/montylingua
Push, S.: Open Mind Common Sense project (January 2, 2002) Also published on KurzweilAI.net, http://www.openmind.org/commonsense
Sybase Inc. An Application of Agent Technology to Natural Language User Interface
Li, Y., yang, H., Jagadish, H.V.: Constructing a Generic Natural Language Interface for an XML Databases. EDBT Munich, Germany, March 26-31 (2006)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bhat, S., Anantaram, C., Jain, H. (2007). Framework for Text-Based Conversational User-Interface for Business Applications. In: Zhang, Z., Siekmann, J. (eds) Knowledge Science, Engineering and Management. KSEM 2007. Lecture Notes in Computer Science(), vol 4798. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-76719-0_31
Download citation
DOI: https://doi.org/10.1007/978-3-540-76719-0_31
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-76718-3
Online ISBN: 978-3-540-76719-0
eBook Packages: Computer ScienceComputer Science (R0)