Abstract
Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between providers, users and customers of a Grid. This gap can be filled by the use of Customer Service Management techniques which enable customers to individually monitor and control their subscribed services. We adapt a Customer Service Management scenario to Grid environments and outline an architecture dedicated to the management and visualization of monitoring and accounting data. To proof the concept, a prototype based on standard Grid components which manages user’s needs and interactions with the resource provider is presented.
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Baur, T., Saad, S.B.H. (2007). Customer Service Management for Grid Monitoring and Accounting Data. In: Clemm, A., Granville, L.Z., Stadler, R. (eds) Managing Virtualization of Networks and Services. DSOM 2007. Lecture Notes in Computer Science, vol 4785. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75694-1_22
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DOI: https://doi.org/10.1007/978-3-540-75694-1_22
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