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Customer Service Management for Grid Monitoring and Accounting Data

  • Timo Baur
  • Samah Bel Haj Saad
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4785)

Abstract

Experiences with the management of Grid specific monitoring and accounting data have shown that current approaches do not sufficiently support a distinction between providers, users and customers of a Grid. This gap can be filled by the use of Customer Service Management techniques which enable customers to individually monitor and control their subscribed services. We adapt a Customer Service Management scenario to Grid environments and outline an architecture dedicated to the management and visualization of monitoring and accounting data. To proof the concept, a prototype based on standard Grid components which manages user’s needs and interactions with the resource provider is presented.

Keywords

Service Level Agreement Service Oriented Architecture Grid Environment Resource Provider Grid Infrastructure 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© IFIP International Federation for Information Processing 2007

Authors and Affiliations

  • Timo Baur
    • 1
  • Samah Bel Haj Saad
    • 2
  1. 1.Munich Network Management Team, Leibniz Rechenzentrum Garching, Boltzmannstr. 1, D-85748 GarchingGermany
  2. 2.Munich Network Management Team, Universität der Bundeswehr München, Werner-Heisenberg-Weg 39, D-85579 NeubibergGermany

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