Abstract
The analysis of emergency response actions usually concentrates on failures as a means to improve future procedures and emergency plans. In this paper we adopt a resilience approach that focuses on the analysis of successful actions. We use group storytelling to recall the actions performed by emergency teams during an incident. A method aimed at recognizing resilient actions is proposed and its application is illustrated in a real case.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Acosta, C.E., Collazos, C.A., Guerrero, L.A., Pino, J.A., Neyem, H.A., Motelet, O.: StoryMapper: A Multimedia Tool to Externalize Knowledge. In: Proc. 24th International Conference of the Chilean Computer Science Society, Chile, pp. 133–140 (2004)
Carminatti, N.: Group Storytelling Applied to Collective Knowledge Recall. M.Sc. Dissertation, Graduate Program in Informatics, Federal University of Rio de Janeiro (in Portuguese) (2006)
Carminatti, N., Borges, M.R.S., Gomes, J.O.: Analyzing Approaches to Collective Knowledge Recall. Computing and Informatics 25(6), 1001–1024 (2006)
Cook, R.I, Woods, D.D.: Distancing Through Differencing: An Obstacle to Organizational Learning Following Accidents. In: Hollnagel, E., Woods, D., Leveson, N. (eds.) Resilience Engineering: Concepts and Precepts, Ashgate, UK, pp. 329–338 (2006)
Crandall, B., Klein, G., Hoffman, R.R.: Working Minds A Practitioner’s Guide to Cognitive Task Analysis, pp. 76–77. MIT Press, Cambridge (2006)
Desouza, K.C.: Facilitating Tacit Knowledge Exchange. Communications of the ACM 46(6), 85–88 (2003)
Hale, A., Guldenmund, F., Goossens, L.: Auditing resilience in risk control and safety management systems. In: Hollnagel, E., Woods, D.D., Leveson, N. (eds.) Resilience Engineering: Concepts and Precepts, Ashgate, UK, pp. 289–314 (2006)
Hollnagel, E., Sundström, G.: States of resilience. In: Hollnagel, E., Woods, D.D., Leveson, N. (eds.) Resilience Engineering: Concepts and Precepts, Ashgate, UK, pp. 339–346 (2006)
Nonaka, I., Takeuchi, H.: The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation, pp. 21–45. Oxford University Press, Oxford, England (1995)
Reis, M.: Recalling Resilient Actions during Emergency Response. M.Sc. Dissertation, Graduate Program in Informatics, Federal University of Rio de Janeiro (in Portuguese) (under development) (2007)
Ruggles, R.: The Role of Stories in Knowledge Management. Storytelling Foundation. LILA Harvard University Web Site (retrieved December 8, 2004), available at: http://www.providersedge.com/docs/km_articles/The_Role_of_Stories_in_KM.pdf
Schäfer, L., Valle, C., Prinz, W.: Group Storytelling for Team Awareness and Entertainment. In: Proceedings of the 3rd Nordic Conference on Human-computer Interaction, Tampere, Finland, pp. 441–444 (2004)
Shen, C., Lesh, N.B., Vernier, F., Forlines, C., Frost, J.: Building and Sharing Digital Group Histories. In: Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (CSCW), New Orleans, Louisiana, USA, pp. 324–333. ACM Press, New York (2002)
Valle, C., Prinz, W., Borges, M.R.S.: Generation of Group Storytelling in Post-decision Implementation Process. In: Proceedings of the 7th International Conference on Computer Supported Cooperative Work in Design, Rio de Janeiro, Brazil, pp. 361–367 (2002)
Westrum, R.: A typology of resilience situations. In: Hollnagel, E., Woods, D.D., Leveson, N. (eds.) Resilience Engineering: Concepts and Precepts, Ashgate, UK, pp. 55–65 (2006)
Wreathall, J.: Properties of Resilient Organizations: An Initial View. In: Hollnagel, E., Woods, D.D., Leveson, N. (eds.) Resilience Engineering: Concepts and Precepts, Ashgate, UK, pp. 275–285 (2006)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
dos Reis, M.Í., Borges, M.R.S., Orlando Gomes, J. (2007). Recalling Resilient Actions During Emergency Response. In: Löffler, J., Klann, M. (eds) Mobile Response. Mobile Response 2007. Lecture Notes in Computer Science, vol 4458. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-75668-2_17
Download citation
DOI: https://doi.org/10.1007/978-3-540-75668-2_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-75667-5
Online ISBN: 978-3-540-75668-2
eBook Packages: Computer ScienceComputer Science (R0)