Fostering Knowledge Exchange in Virtual Communities by Using Agents

  • Javier Portillo-Rodríguez
  • Aurora Vizcaíno
  • Juan Pablo Soto
  • Mario Piattini
  • Gabriela N. Aranda
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4715)


Nowadays, the increase in information and in sources from which to obtain knowledge have generated a large-scale development of knowledge sharing systems. However, these systems do not always live up to the expectations of the organisations that use them, as they do not take the fundamental social aspects necessary for the flow and sharing of knowledge between the members of a community into consideration. The objective of our work is to emulate the behaviour of communities of practice, where the confidence that exists between the members of these communities leads to an exchange of knowledge. We have, therefore, designed a three-level multi-agent architecture which takes into account both the way in which a community member behaves and the community to which that member belongs.


Knowledge Management Multi-agent Systems Reputation Trust 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Javier Portillo-Rodríguez
    • 1
  • Aurora Vizcaíno
    • 1
  • Juan Pablo Soto
    • 1
  • Mario Piattini
    • 1
  • Gabriela N. Aranda
    • 1
  1. 1.Alarcos Research Group, Information Systems and Technologies Department, UCLM-Soluziona Research and Development Institute, University of Castilla – La Mancha, Spain, Paseo de la Universidad, 4-13071, Ciudad RealSpain

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