Abstract
Because of a shortage of IT specialists, many companies which are not involved in software development business are forced to use employees who have minimal or no any knowledge about software development and IT as testers (let’s call them non-IT testers). The author of this paper has used years of experience in working with such testers to provide a description of them, looking also at their most typical testing styles and the problems which occur for testers, their colleagues and bosses, and the overall software development processes. Non-IT testers often feel like second-class employees, because they are forced to work in an environment in which they do not have sufficient skills. This paper reviews issues which should be taken into account when training these testers, including the question of what exactly they should be taught. Examples and conclusions are used to provide advice on the more effective use of non-IT testers to achieve positive results.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Black, R.: Critical Testing Processes. Addison-Wesley, Boston, San Francisco, New York, Toronto, Montreal, London, Munich, Paris, Madrid, Capetown, Sydney, Tokyo, Singapore, and Mexico City (2004)
Raccoon, L.B.S.: Definitions and demographics. Software Engineering Notes, vol. 26(1), pp. 82–91. ACM Press, New York (2001)
Craig, R.D., Jaskiel, S.P.: Systematic Software Testing. Artech House Publishers, Boston, London (2002)
Hutcheson, M.L.: Software Testing Fundamentals—Methods and Metrics. Wiley Publishing, Inc., Indianapolis, Indiana (2003)
Myers, G.J.: The Art of Software testing, 2nd edn. John Wiley & Sons, Inc., Hoboken, New Jersey (2004)
Cohen, C.F., Birkin, S.J., Garfield, M.J., Webb, H.W.: Managing Conflict in Software Testing. Communications of ACM 47(1), 76–81 (2004)
Watkins, J.: Testing IT: An Off-the-Shelf Software Testing Process. Cambridge University Press, Cambridge, United Kingdom (2001)
Black, R.: Managing the testing process: Practical Tools and Techniques for Managing Hardware and Software Testing. Wiley Publishing, Inc., New York (2002)
van Veenendaal, E.: The Testing Practitioner. UTN Publishers, Den Bosch (2002)
Beizer, B.: Software Testing Techniques. 2nd edn. The Coriolis Group, LLC, Scottsdale Arizona (1990)
Perry, W.E.: Effective Methods for Software Testing, 2nd edn. John Wiley & Sons, Inc, New York, Chichester, Weinheim, Brisbane, Singapore, Toronto (2000)
Kaner, C., Bach, J., Pettichord, B.: Lessons Learned in Software Testing: A Context Driven Approach. John Wiley & Sons, Inc., New York, Chichester, Weinheim, Brisbane, Singapore, Toronto (2002)
Chen, Y., Probert, R.L., Robeson, K.: Effective test metrics for test strategy evolution. In: Proceedings of the 2004 conference of the Centre for Advanced Studies on Collaborative research, pp. 111–123. IBM Press, Markham, Ontario (2004)
Kaner, C., Falk, J., Nquyen, H.Q.: Testing Computer Software, 2nd edn. John Wiley & Sons, Inc., New York, Chichester, Weinheim, Brisbane, Singapore, Toronto (1999)
Ash, L.: The Web Testing Companion—The Insider’s Guide to Efficient and Effective Tests. Wiley Publishing, Inc., Indianapolis, Indiana (2003)
Black, R.: Managing the testing process. Microsoft Press, Redmond, Washington (1999)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Arnicane, V. (2007). Use of Non-IT Testers in Software Development. In: MĂ¼nch, J., Abrahamsson, P. (eds) Product-Focused Software Process Improvement. PROFES 2007. Lecture Notes in Computer Science, vol 4589. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73460-4_17
Download citation
DOI: https://doi.org/10.1007/978-3-540-73460-4_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73459-8
Online ISBN: 978-3-540-73460-4
eBook Packages: Computer ScienceComputer Science (R0)