Abstract
Commercial quality regulation addresses, for a number of services, the non-technical aspects of service quality that arise in the relationship between customers and service providers.
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© 2007 Springer-Verlag Berlin Heidelberg
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Fumagalli, E., Schiavo, L.L., Delestre, F. (2007). Commercial quality. In: Service Quality Regulation in Electricity Distribution and Retail. Power Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73444-4_3
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DOI: https://doi.org/10.1007/978-3-540-73444-4_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73442-0
Online ISBN: 978-3-540-73444-4
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