Abstract
Recent reforms in office concepts have led to new intensification strategies that aim at more flexibility and efficiency. Hot desking is one of these new working practices that reduces office space per worker. These new office concepts however, pose new challenges and problems to solve. This paper describes the development phase of an innovative touch screen application for location based services to overcome the problematic edge effects of hot desking such as missing workspace awareness and poor communication. We followed a user-centered design (UCD) process to develop and test the interface so that it could be gradually modified and tailored to the demands and expectations of the end users. First, a methodological overview of the different phases of the UCD-process is given. Then, the results of each phase are discussed, focusing on several interface elements. Finally, the most important and striking results are summarized.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Röcker, C., Prante, T., Streitz, N.A., van Alphen, D.: Using Ambient Displays and Smart Artefacts to Support Community Interaction in Distributed Teams. In: Proceedings of the OZCHI Conference, University of Wollongong, Australia (2004)
Lizieri, C.M.: Occupier Requirements in Commercial Real Estate Markets. Urban Studies 40(5/6), 1151–1169 (2003)
Luff, P., Health, C.: Mobility in collaboration. In: Proceedings of the 1998 ACM conference on Computer supported cooperative work, pp. 305–314. ACM Press, New York (1998)
Sjöberg, S.: A Touch Screen Interface for Point-Of-Sale Applications in Retail Stores. Master’s Thesis in Computing Science, Umea University, Sweden (2006)
Vredenburg, K., Isensee, S., Righi, C.: User Centered Design. An integrated approach. PTR Prentice Hall, Indianapolis (2002)
Beyer, H., Holtzblatt, K.: Contextual design: Defining customer-centered systems. Morgan Kaufmann Publishers, San Francisco (1998)
Benyon, D., Turner, P., Turner, S.: Designing interactive systems: People, Activities, Contexts, Technologies. Addison Wesley, Boston (2004)
Stone, D., Jarrett, C., Woodroffe, M., Minocha, S.: User Interface Design and Evaluation. Morgan Kauffman Publishers, San Francisco (2005)
Snyder, C.: Paper prototyping. The fast and easy way to design and refine user interfaces. Morgan Kaufmann Publishers, San Francisco (2003)
Weilenmann, A., Leuchovius, P.: I’m waiting where we met last time: exploring everyday positioning practices to inform design. In: Proceedings of the third Nordic conference on Human-computer interaction, pp. 33–42. ACM Press, New York (2004)
Albinsson, P.A., Zhai, S.: High precision touch screen interaction. In: Proceedings of the SIGCHI conference on Human factors in computing systems, pp. 105–112. ACM Press, New York (2003)
Sears, A.: Improving Touch Screen Keyboards: design issues and a comparison with other devices. In: Interacting with computers, vol. 3, pp. 253–269. Elsevier, New York (1991)
Waloszek, G.: Interaction Design Guide for Touch screen Applications, SAP Design Guild (2000), Found on: http://www.sapdesignguild.org/resources/TSDesignGL/INDEX.HTM
Nielsen, J.: Evaluating the Thinking Aloud Technique for Use by Computer Scientists. In: Advances in Human-Computer Interaction, vol. 3, pp. 69–82. Ablex Publishing Corp, Norwood (1993)
Reeves, T.C., Apedoe, X., Hee Woo, Y.H.: Evaluating Digital Libraries: A User-Friendly Guide, National Science Digital Library, University Corporation for Atmospheric Research (2003), Found on: http://dlist.sir.arizona.edu/398
MacKenzie, I.S., Zhang, S.X., Soukoreff, R.W.: Text entry using soft keyboards. Behaviour & Information Technology, vol. 18, pp. 235–244. Taylor & Francis, Oxfordshire (1999)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Zaman, B., Vermaut, R. (2007). Getting Lost? Touch and You Will Find! The User–Centered Design Process of a Touch Screen. In: Jacko, J.A. (eds) Human-Computer Interaction. Interaction Platforms and Techniques. HCI 2007. Lecture Notes in Computer Science, vol 4551. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73107-8_22
Download citation
DOI: https://doi.org/10.1007/978-3-540-73107-8_22
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73106-1
Online ISBN: 978-3-540-73107-8
eBook Packages: Computer ScienceComputer Science (R0)