Abstract
A previous paper compared the 110 guidelines in ISO CD 9241-151 with the 187 guidelines produced by the U.S. Department of Health and Human Services (HHS) and found that 76% of the HHS guidelines and 54% of the ISO guidelines were unique. New versions of both the original 2004 documents were issued in 2006, but 71% of the HHS guidelines and 46% of the ISO guidelines are still unique. Neither set of guidelines is easy to use for an expert review of whether a web site complies with the guidelines. A more comprehensive checklist has been developed, based on the HHS and ISO guidelines, but extended to include additional research-based guidelines on privacy and security and e-commerce. It is complemented by a handbook describing each guideline in more detail, illustrated with an example, and with an explanation of how it should be tested and when compliance can be stated.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Agarwal, R., Venkatesh, V.: Assessing a Firm’s Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability. Info.Sys.Research 13, 168–186 (2002)
Bevan, N.: Guidelines and standards for web usability. In: Human Computer International 2005, Proceedings HCI International 2005, Lawrence Erlbaum, Mahwah (2005)
Cockton, G., Woolrych, A., Hall, L., Hidemarch, M.: Changing Analysts’ Tunes: The Surprising Impact of a New Instrument for Usability Inspection Method Assessment. In: Proc.HCI 2003, pp. 145–162. Springer, Heidelberg (2003)
de Souza, F., Bevan, N.: The use of guidelines in menu interface design: Evaluation of a draft standard. In: Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction pp. 435–440. North-Holland Publishing Co. (1990)
Henninger, S., Lu, C., Faith, C.: Using organizational learning techniques to develop context-specific usability guidelines. pp. 129–136. Amsterdam (1997)
Hooks, I.: Writing good requirements. In: Proceedings of the 3rd International Symposium of theNational Council on Systems Engineering (NCOSE) (1993)
Jordan, W.P., Thomas, B., Weerdmeester, A.B., McClelland, L.I.: Usability evaluation in industry. Taylor & Francis, London (1996)
Mosier, J.N., Smith, S.L: Application of guidelines for designing user interface software. Behavior and Information Technology 5(1), 39–46 (1986)
Nielsen, J.: Usability Engineering. Morgan Kaufmann Publishers, San Francisco, CA (1993)
Nielsen, J.: Coordinating user interfaces for consistency. Morgan Kaufmann Publishers Inc. San Francisco, CA (1989)
Nielsen, J., Mack, L.R.: Usability inspection methods. John Wiley & Sons, Inc, US (1994)
Nielsen, J., Molich, R., Snyder, C., Farrell, S.: E-Commerce User Experience. Nielsen Norman Group Fremont, CA, USA (2001)
Thovtrup, H., Nielsen, J.: Assessing the usability of a user interface standard, pp. 335–341. ACM Press, New Orleans, Louisiana, United States (1991)
US Department of Health and Human Sciences: Research-Based Web Design & Usability Guidelines (2006) Available at, http://www.usability.gov/guidelines/
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Bevan, N., Spinhof, L. (2007). Are Guidelines and Standards for Web Usability Comprehensive?. In: Jacko, J.A. (eds) Human-Computer Interaction. Interaction Design and Usability. HCI 2007. Lecture Notes in Computer Science, vol 4550. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73105-4_45
Download citation
DOI: https://doi.org/10.1007/978-3-540-73105-4_45
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73104-7
Online ISBN: 978-3-540-73105-4
eBook Packages: Computer ScienceComputer Science (R0)