Understanding the Utility of Rationale in a Mixed-Initiative System for GUI Customization

  • Andrea Bunt
  • Joanna McGrenere
  • Cristina Conati
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4511)


In this paper, we investigate the utility of providing users with the system’s rationale in a mixed-initiative system for GUI customization. An evaluation comparing a version of the system with and without the rationale suggested that rationale is wanted by many users, leading to increased trust, understandability and predictability, but that not all users want or need the information.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Andrea Bunt
    • 1
  • Joanna McGrenere
    • 1
  • Cristina Conati
    • 1
  1. 1.Computer Science Department, University of British Columbia, 2366 Main Mall, Vancouver, BC, V6T 1Z4 

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