Abstract
The success of group activities depends largely on the extent to which collaborators are aware of the characteristics and progress of a given task, the roles and activities of other members, and situational changes. This issue of awareness has become a central theme in both human–computer interaction and computer-supported cooperative work. However, to increase awareness, privacy is typically sacrificed. Emphasizing the importance of privacy, we suggest guidelines on how to deal with the issue of privacy in awareness-centered CSCW systems design, based on two interview studies and an analysis of scenarios inspired by the interviews. We discuss the results with regard to the factors of awareness of task, members, presence, schedule, and activity.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Bowers, J., Benford, S. (eds.): Studies in Computer Supported Cooperative Work: Theory, Practice, and Design. North-Holland, Amsterdam (1991)
Bannon, L.: Perspectives on CSCW: from HCI and CMC to CSCW. In: Proc. International Conference on Human-Computer Interaction, St. Petersburg, Russia, pp. 148–158 (1992)
Shapiro, D., Tauber, M., Traunmuller, R. (eds.): The Design of Computer Supported Cooperative Work and Groupware Systems. Elsevier, Amsterdam (1996)
CHI Workshop: CHI 2003 - Workshop for Elegant Peripheral Awareness. Proceedings of CHI’2003. ACM Press, New York (2003)
CSCW Workshop: International Workshop on Awareness and World Wide Web. Proceedings of CSCW’2000 (2000)
CSCW: a special issue on Awareness on CSCW. Computer Supported Cooperative Work: The Journal of Collaborative Computing 11(3-4), 285–530 (2002)
Dourish, P., Bellotti, V.: Awareness and Coordination in Shared Workspaces. In: Proc. of CSCW’92, pp. 107–114 (1992)
Gutwin, C., Greenberg, S.: The Effects of Workspace Awareness Support on the Usability of Real-time Distributed Groupware. ACM Trans. on CHI 6(2), 243–281 (1999)
HCI: A special issue on Context-aware Computing. HCI 16(2/4), 87–419 (2001)
Dourish, P.: Culture and Control in a Media Space. In: Proc. of the Conference on Computer Supported Cooperative Work (ECSCW’93), pp. 125–144 (1993)
Palen, L.: Social, Individual, and Technological Issues for Groupware Calendar Systems. In: Proceedings of the CHI’99 Conference, Pittsburgh, Pennsylvania, pp. 17–24 (1999)
Whitten, A., Tygar, J.D.: Why Johnny Can’t Encrypt: a Usability Evaluation of PGP 5.0. In: Proceedings of the 8th USENIX Security Symposium, Washington, D.C. (1999)
Good, N.S., Krekelberg, A.: Usability and Privacy: A Study of Kazaa P2P File-sharing. In: Proceedings of the CHI’2003, Fort Lauderdale, Florida, pp. 137–144 (2003)
Lederer, S., et al.: Personal Privacy through Understanding and Action: Five Pitfalls for Designers. Pers. Ubiquit. Comp. 8, 440–454 (2004)
Kang, M., Kim, H.-C.: A Privacy Model in Ubiquitous Environments. In: Proc. Int. Conf. on Multimedia, Information, Technology and its Applications, Dalian, China, pp. 273–275 (2006)
Hudson, S.E., Smith, I.: Techniques for Addressing Fundamental Privacy and Disruption Trade-offs in Awareness Support Systems. In: Proc. of the Conf. on Computer Supported Cooperative Work (CSCW’96), pp. 248–257 (1996)
Clark, H.H.: Using Language. Cambridge University Press, Cambridge (1996)
Clark, H.H., Brennan, S.E.: Grounding in Communication. In: Resnick, L.B., Revine, R.M., Teasley, S.D. (eds.) Perspectives on Socially Shared Cognition, pp. 127–149 (1991)
Grudin, J.: Why CSCW Applications Fail: Problems in the Design and Evaluation of Organizational Interfaces. In: Proc. of CSCW’88, pp. 85–93 (1988)
Patton, M.Q.: Qualitative Evaluation and Research Methods, 2nd edn. Sage, Thousand Oaks (1990)
Carroll, J.M.: Artifacts and Scenarios: An Engineering Approach. In: Monk, A., Gilbert, A. (eds.) Perspectives on HCI: Diverse Approaches, Academic Press, London (1995)
Rosson, M.B., Carroll, J.M.: Usability Engineering: Scenario-based Development of Human-Computer Interaction. Morgan Kaufmann, San Francisco (2002)
Carroll, J.M.: Scenario-based Design: Envisioning Work and Technology in System Development. John Wiley & Sons, Chichester (1995)
Cooper, A.: The Inmates are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity, 2nd edn. Sams, Indianapolis (2004)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 2007 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Kim, MK., Kim, HC. (2007). How to Build Awareness-Supported Systems Without Sacrificing Privacy. In: Shen, W., Luo, J., Lin, Z., Barthès, JP.A., Hao, Q. (eds) Computer Supported Cooperative Work in Design III. CSCWD 2006. Lecture Notes in Computer Science, vol 4402. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-72863-4_62
Download citation
DOI: https://doi.org/10.1007/978-3-540-72863-4_62
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-72862-7
Online ISBN: 978-3-540-72863-4
eBook Packages: Computer ScienceComputer Science (R0)