Abstract
The purpose of this chapter is to draw some lessons from an experience with the creation and implementation of innovative management models. The case in point is Cilag AG, one of the leading Swiss firms in the pharmaceutical industry. The demand for new and better management support has led to an organisational process whose emergence has been brought about with the help of management models at different levels of the business. These range from generic frameworks to detailed simulation models. We are focusing on core components of the Company Management Model. First, the Credo and Standards of Leadership, which provide the normative basis for corporate activities. Second, the Business Model, which includes a business simulation model with front-end cockpits for managers. Third, the Organisational Model, which contains the architecture for an overarching process-oriented design of the organisation. Finally, the Process & Product Model, which delivers maps and instruments as tools for management; quality, compliance and risk management in particular. The models have been created with a high level of participation from people throughout the organisation, under the leadership of the unit of Strategic Process Management & Methods (SPMM), which fulfils the role of an innovative turnplate and catalyst. The results of this approach are so remarkable that the managers are asking for more.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Conant, R.C. and W.R. Ashby (1981). Every Good Regulator of a System Must Be a Model of that System. In: Conant, R. (Ed.). Mechanisms of Intelligence. Ashby’s Writings on Cybernetics. Seaside, California: Intersystems Publications, 205-214.
Forrester, J.W. (1971). Counterintuitive Behavior of Social Systems. Technology Review, 73, No. 3, 52-68.
Olaya, C. (2007). Evolutionary Governance. PhD dissertation. University of St. Gallen, Switzerland (forthcoming).
Schwaninger, M., Janovjak, M. and K. Ambroz (2006). Second-Order Intervention: Enhancing Organizational Competence and Performance. Systems Research and Behavioral Science, 23, 529-545.
Sterman, J.D. (2000). Business Dynamics. Systems Thinking and Modeling for a Complex World. Boston, Massachusetts: Irwin/McGraw-Hill.
Websites
For Cilag’s Mission, Corporate Credo and Standards of Leadership: http://www.cilag.ch/
For Information about Johnson & Johnson: http://www.jnj.com
For Johnson & Johnson Europe and Middle East: http://www.jjeurope-csr.com
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2009 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Schwaninger, M., Janovjak, M. (2009). Innovative Models for Steering Organisations: A Systemic Approach Within the Pharmaceutical Industry. In: Management Models for the Future. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-71451-4_2
Download citation
DOI: https://doi.org/10.1007/978-3-540-71451-4_2
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-71450-7
Online ISBN: 978-3-540-71451-4
eBook Packages: Business and EconomicsBusiness and Management (R0)