Abstract
The determination of costs and especially the assessment of benefits of KM and KMS is still in its infancy. Many authors have contributed to the description and explanation of the substantial differences between standard economic theory and information economics. Examples are negligible marginal costs or network effects (e.g., Gersbach 1991, Hirshleifer/Riley 1992, Lehner et al. 1995, 179). Our understanding of the economics of knowledge or competence is even more “primitive” than our understanding of information economics (Teece 1998a, 291).
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References
See Hauschildt 1993, 317ff, see also section 5.2.1-“Strategic goals” on page 114.
Source: Wiig 1997, 401.
See North et al. 1998, 164; see also Wiig 1999, 161 who developed a similar model and Levett/Guenov 2000 who proposed a set of metrics for KM analysis.
Source: North et al. 1998, 164.
Zmud 1979, Bailey/Pearson 1983, Baroudi/Orlikowski 1988, Doll/Torkzadeh 1988.
Ives/ Olson 1984.
Hwang/ Thorn 1999.
Kim/ Lee 1986.
Zmud 1979, Ives/Olson 1984.
Bailey/ Pearson 1983, Ives et al. 1983, King/Epstein 1983, Miller/Doyle 1987, Blili et al. 1998.
Ives/ Olson 1984.
Kettinger/ Lee 1994, Pitt et al. 1995, Nelson/Cooprider 1996. Many authors refer to an instrument called SERVQUAL originally developed to measure consumer’s perceptions of service quality, see Parasuraman et al. 1988, see also Kettinger/Lee 1994, 745 for an overview of studies using the SERVQUAL instrument.
Zmud 1979, Hiltz/Turoff 1981, Srinivasan 1985, Kim/Lee 1986, Straub et al. 1995, Gelderman 1998.
Doll/ Torkzadeh 1998.
Goodhue/ Thompson 1995.
Sanders/ Courtney 1985.
DeSanctis/ Gallupe 1987, Kraemer/Pinsonneault 1990, Dennis 1996, Chun/Park 1998.
Millman/ Hartwick 1987.
Massetti 1996.
Kettinger/ Grover 1997, Kock 1998.
Blili et al. 1998; an early generalized review of MIS success can also be found in Zmud 1979.
E.g., Seddon 1997, Ballantine et al. 1998, Garrity/Sanders 1998b, Myers et al. 1998, Wixom/Watson 2001.
Source: DeLone/McLean 1992, 62.
After: DeLone/McLean 1992, 87.
See e.g., Sveiby 1998; see also DeCarolis/Deeds 1999 who analyze the impact of knowledge stocks and flows on firm performance.
Source: Ballantine et al. 1998, 54.
The figure is based on: DeLone/McLean 1992, 87, see also Maier/Hädrich 2001, 6 for a previous version.
See e.g., Ferguson/Zawacki 1993, Pitt et al. 1995, Myers et al. 1998, 105f, Guimaraes et al. 1999; see Parasuraman et al. 1985 and 1988 for the SERVQUAL instrument; see also
See DeLone/McLean 1992, 66; see also e.g., Zmud 1979, Hiltz/Turoff 1981, Srinivasan 1985, Kim/Lee 1986, Finholt et al. 1990, Rice/Shook 1990, Straub et al. 1995, Kettinger/Grover 1997)
See also Zmud 1979, Ives/Olsen 1984, Baroudi et al. 1986, Baroudi/Orlikowski 1988, Li 1997, Blili et al. 1998.
See also its applications, e.g., in Igbaria/Tan 1997, McHaney/Cronan 1998, Downing 1999.
See e.g., Millman/Hartwick 1987, Rice/Shook 1990, Massetti 1996, Kettinger/Grover 1997, Blili et al. 1998, Igbaria/Tan 1998, Lucas/Spitler 1999 and the 39 sources cited in DeLone/McLean 1992, 76ff.
For an overview see e.g., DeSanctis/Gallupe 1987, Kraemer/Pinsonneault 1990, Dennis 1996, Chun/Park 1998, also Reagan/Rohrbaugh 1990, Kamel/Davison 1998, Kwok/Khalifa 1998, Shirani et al. 1998, Gibson 1999, Huang et al. 1999, Dennis et al. 2001.
See DeLone/McLean 1992, 74 and Prattipati/Mensah 1997, Mirani/Lederer 1998 and the literature cited in these articles, also Nelson/Cooprider 1996, Rai et al. 1996, Kettinger/Grover 1997, Hoopes/Postrel 1999, Li/Ye 1999.
See e.g., Lincoln 1986, 26 for a good example; see also section 8.3.3-“Critique and extensions” on page 407.
Surveys and field studies: APQC 1996, Bullinger et al. 1997, 18f and 32, ILOI 1997, 15, Heisig/Vorbeck 1998, 7, Earl/Scott 1999, 31; see also section 5.2.1-“Strategic goals” on page 114.
For an overview of measures to assess communication processes see e.g., Rubin 1994.
See also the contingency approach in the area of GSS, e.g., Zigurs/Buckland 1998; see sections 6.1-“Structural organization” on page 158 and 6.3-“Process organization” on page 207.
See e.g., Drumm 1991, 166f; and section 6.4-“Organizational culture” on page 221.
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(2007). Economics. In: Knowledge Management Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-71408-8_8
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