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Discovering Multitasking Behavior at Work: A Context-Based Ontology

  • Marielba Zacarias
  • H. Sofia Pinto
  • José Tribolet
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4385)

Abstract

Despite the availability of several task and personal information management tools, an appropriate support to human multitasking at work is still lacking. Supporting multitasking behavior entails capturing and modeling this behavior. In this paper, we refine an approach to model multitasking behavior in organizations, through an ontology based on two interrelated primitives; action and interaction contexts. The main contributions of the proposed ontology are: (1) enable the discovery of scheduling heuristics combining personal and inter-personal elements, (2) enable bottom-up discovery of tasks and (3) suggest a flexible system architecture for multitasking support. The first two contributions are illustrated through a case study.

Keywords

multi-tasking context modeling task discovery ontology 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Marielba Zacarias
    • 1
    • 2
    • 3
  • H. Sofia Pinto
    • 1
    • 2
    • 4
  • José Tribolet
    • 1
    • 2
  1. 1.Department of Information Systems and Computer Science, Instituto Superior Técnico, Technical University of Lisbon 
  2. 2.Organizational Engineering Center, INESC 
  3. 3.University of Algarve 
  4. 4.ALGOS, INESC-ID, INESC, Rua Alves Redol 9, 1000-029 LisboaPortugal

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