Summary
This paper reports the results of a survey conducted at the first Thailand itSMF conference held in Bangkok, Thailand in November 2007. The results indicate that the adoption of Information Technology Service Management (ITSM) frameworks is driven mainly by multinational and large domestic companies and the ITSM frameworks are implemented mainly to improve the quality of service for the stakeholders as well as to comply with international standards. Information Technology Infrastructure Library (ITIL) appears to be the most popular framework for adoption. Training and certification emerge as key issues. Recommendations for further research conclude this article.
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Lawkobkit, M. (2008). Information Technology Service Management: A Thailand Perspective. In: Lee, R. (eds) Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing. Studies in Computational Intelligence, vol 149. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-70560-4_9
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DOI: https://doi.org/10.1007/978-3-540-70560-4_9
Publisher Name: Springer, Berlin, Heidelberg
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