IT Governance Metrics, Measurements and Benchmarking

Abstract

My presentation will outline why organisations need to develop effective metrics/measurement mechanisms.

There is a range of practical models being developed for organizations to adopt. For example, ISO 27004 has created a new standard totally devoted to this subject to get to grips with effective IT Governance. IS metrics are vital for business resilience through an effective management/measurement model.

Organisations need to develop formal processes to build an effective measurement model capable of responding to a growing number of threats to meet regulatory and contractual requirements and demonstrate continuous improvement.

The main ingredients are:-

• effective measurement management

• practical ways to ensure compliance with the growing number of regulations/laws e.g possible disclosure laws

• ability to achieve the necessary awareness of why metrics are vital to business resilience

• production of continuous monitoring metrics - through both Help Desk & shared responsibility.