The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of “Area Berica”

Abstract

The reform impulse, which in the last years characterised the Public Administration of all the word, underlines the necessity to join legislative changes with process and change management. In more recent years, the attention to process oriented change management techniques has also emerged in the public sector, through attempts to draw from private sector, searching for new methodologies and managerial approaches that could satisfy the need of organisational innovation. The article aims to present a successful case related to the application of an e-government experience in Italy in a local context: the development of a centralised desk for issuing building permits, grouping twenty-two villages in north-eastern. This experience represents a best practice which could be transferred in many other context.