Modelling Web-Based Banking Systems: Story Boarding and User Profiling

  • Klaus-Dieter Schewe
  • Roland Kaschek
  • Claire Matthews
  • Catherine Wallace
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2784)


Electronic Business applications are often implemented using web-based Information Systems, in which human-to-human interaction is replaced by human-computer interaction. To design systems that meet both the users’ needs and the business intentions of the service provider requires anticipating the users’ behaviour. User profiles can be used to classify user needs as well as the various kinds of system support for them. For this end also analysis and description of story boards, i.e., navigation paths of users through the system can used. In this article the problems of story boarding and user profiling are approached in the context of loan application systems as a typical banking application.


Banking e-business user profile story boarding 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Atzeni, P., Gupta, A., Sarawagi, S.: Design and Maintenance of Data-Intensive Web-Sites. In: Schek, H.-J., Saltor, F., Ramos, I., Alonso, G. (eds.) EDBT 1998. LNCS, vol. 1377, pp. 436–450. Springer, Heidelberg (1998)CrossRefGoogle Scholar
  2. 2.
    Bonifati, A., Ceri, S., Fraternali, P., Maurino, A.: Building multi-device, contentcentric applications using WebML, and the W3I3 tool suite. In: Mayr, H.C., Liddle, S.W., Thalheim, B. (eds.) ER Workshops 2000. LNCS, vol. 1921, pp. 64–75. Springer, Heidelberg (2000)CrossRefGoogle Scholar
  3. 3.
    Düsterhöft, A., Thalheim, B.: SiteLang: Conceptual Modeling of Internet Sites. In: Kunii, H.S., Jajodia, S., Sølvberg, A. (eds.) ER 2001. LNCS, vol. 2224, pp. 179–192. Springer, Heidelberg (2001)CrossRefGoogle Scholar
  4. 4.
    Dwyer, J.: The Business Communication Handbook. Prentice-Hall, Australia (1993)Google Scholar
  5. 5.
    Feyer, T., Schewe, K.-D., Thalheim, B.: Conceptual Modelling and Development of Information Services. In: Ling, T.-W., Ram, S., Li Lee, M. (eds.) ER 1998. LNCS, vol. 1507, pp. 7–20. Springer, Heidelberg (1998)Google Scholar
  6. 6.
    Francis, D.: Unblocking Organisational Communication. Cambridge University Press, Cambridge (1987)Google Scholar
  7. 7.
    Gädke, M., Turowski, K.: Generic web-based federation of business application systems for e-commerce applications. In: EFIS 1999, pp. 25–42 (1999)Google Scholar
  8. 8.
    Garzotto, F., Paolini, P., Schwabe, D.: HDM - A model-based approach to hypertext application design. ACM ToIS 11(1), 1–26 (1993)CrossRefGoogle Scholar
  9. 9.
    Guffey, M.E.: Business Communication: Process and Product. SouthWestern College Publishing, USA (1997)Google Scholar
  10. 10.
    McLaren, M., Locker, K.O.: Business and Administrative Communication. Irwin, Australia (1995)Google Scholar
  11. 11.
    Rossi, G., Schwabe, D., Lyardet, F.: Web Application Models are more than Conceptual Models. In: Chen, P.P., et al. (eds.) ER Workshops 1999. LNCS, vol. 1727, pp. 239–252. Springer, Heidelberg (1999)CrossRefGoogle Scholar
  12. 12.
    Schewe, K.-D., Thalheim, B.: Modeling Interaction and Media Objects. In: Bouzeghoub, M., Kedad, Z., Métais, E. (eds.) NLDB 2000. LNCS, vol. 1959, pp. 313–324. Springer, Heidelberg (2001)CrossRefGoogle Scholar
  13. 13.
    Schultz von Thun, F.: Miteinander Reden 1: Störungen und Klärungen. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg, Germany (2000)Google Scholar
  14. 14.
    Schwabe, D., Rossi, G.: An Object Oriented Approach to Web-Based Application Design. TAPOS 4(4), 207–225 (1998)Google Scholar
  15. 15.
    Thalheim, B., Düsterhöft, A.: The Use of Metaphorical Structures for Internet Sites. Data & Knowledge Engineering 35, 161–180 (2000)zbMATHCrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Klaus-Dieter Schewe
    • 1
    • 4
  • Roland Kaschek
    • 1
    • 4
  • Claire Matthews
    • 2
    • 5
  • Catherine Wallace
    • 3
  1. 1.College of Business, Department of Information SystemsMassey University 
  2. 2.Department of FinanceBanking and Property 
  3. 3.Department of Communication and Journalism 
  4. 4.Information Science Research Centre 
  5. 5.Centre of Banking StudiesPalmerston NorthNew Zealand

Personalised recommendations