Advertisement

Basic User Requirements for Mobile Work Support Systems – Three Easy Steps

  • Asbjørn Følstad
  • Odd-Wiking Rahlff
Conference paper
  • 406 Downloads
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2784)

Abstract

Due to shortage of time and resources in the early phases of mobile work support development processes, it is necessary to develop a ‘quick and clean’ method for user requirements modelling. The method consists of three easy steps that anyone with an interest in human factors should be able to complete: (1) The explication of a common vision, (2) observations in the field, and (3) problem oriented focus group processes. The method is designed to generate results that may serve as a foundation for more comprehensive later stage system modelling. As an illustration of the method, a case of use is presented: The development of an electronic delivery guide (EDG) for the newspaper deliverers of a major Norwegian newspaper distribution.

Keywords

Focus Group Task Analysis Development Team User Requirement Work Support 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Vredenburg, K., Mao, J., Smith, P.W., Carey, T.: A survey of User Centred Design Practice. CHI letters, Vol 4(1), 471–478 (2002)Google Scholar
  2. 2.
    Wichansky, A.M.: Usability testing in 2000 and beyond. Ergonomics 43(7), 998–1006 (2000)CrossRefGoogle Scholar
  3. 3.
    Maguire, M.C.: User-Centred Requirements Handbook (Report D5.3): HUSAT Research Institute, UK (1998) Google Scholar
  4. 4.
    Inuse. A practical handbook on user-centred design for assistive technology. HUSAT Research Institute, UK (1996) Google Scholar
  5. 5.
    Nonaka, I., Takeuchi, H.: The knowledge-creating company. Oxford University Press, New York (1995)Google Scholar
  6. 6.
    Wickens, C.D., Gordon, S.E., Liu, Y.: Human Factors Engineering. Longman, NY (1997)Google Scholar
  7. 7.
    Usabilitynet [Online 20.06.2002], Available at:http://www.usabilitynet.org
  8. 8.
    Nielsen, J.: The use and misuse of focus groups (1997), [Online: 20.06.2002], Available at: http://www.useit.com/
  9. 9.
    Lewis, J.R.: IBM Computer Usability Satisfaction Questionnaires: Psychometric Evaluation and Instructions for Use. Journal of Human-Computer Interaction 7(1), 57–75 (1995)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Asbjørn Følstad
    • 1
  • Odd-Wiking Rahlff
    • 1
  1. 1.SINTEFOsloNorway

Personalised recommendations