Basic User Requirements for Mobile Work Support Systems – Three Easy Steps

  • Asbjørn Følstad
  • Odd-Wiking Rahlff
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 2784)


Due to shortage of time and resources in the early phases of mobile work support development processes, it is necessary to develop a ‘quick and clean’ method for user requirements modelling. The method consists of three easy steps that anyone with an interest in human factors should be able to complete: (1) The explication of a common vision, (2) observations in the field, and (3) problem oriented focus group processes. The method is designed to generate results that may serve as a foundation for more comprehensive later stage system modelling. As an illustration of the method, a case of use is presented: The development of an electronic delivery guide (EDG) for the newspaper deliverers of a major Norwegian newspaper distribution.


Focus Group Task Analysis Development Team User Requirement Work Support 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2003

Authors and Affiliations

  • Asbjørn Følstad
    • 1
  • Odd-Wiking Rahlff
    • 1
  1. 1.SINTEFOsloNorway

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