The Principle of Services and Services Computing


The term “service” has existed for thousands of years along human history. When a person or a group performs some work to benefit another, it becomes a service. Many versions of definitions exist for the term “service”. For example, James Fitzimmons1 defines a service as follows:

“A service is a time-perishable, intangible experience performed for a customer acting in the role of co-producer.”


Service Provider Service System Customer Relationship Management Business Service Service Computing 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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  1. [1]
    Fitzsimmons JA (2005) Service management: operations, strategy, information. 5th edn. McGraw-Hill/ IrwinGoogle Scholar
  2. [2]
    Gronroos C (2000) Service management and marketing: a customer relationship management approach. John Wiley & SonsGoogle Scholar
  3. [3]
    Sasser WE (1978) Management of service operations: text, cases, and readings. Allyn and BaconGoogle Scholar
  4. [5]
    Zhang LJ (2005) Services Computing: a new discipline. Editorial Preface. International Journal on Web Services Research (JWSR) 2(1)Google Scholar

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© Tsinghua University Press, Beijing and Springer-Verlag GmbH Berlin Heidelberg 2007

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