Abstract
The term “service” has existed for thousands of years along human history. When a person or a group performs some work to benefit another, it becomes a service. Many versions of definitions exist for the term “service”. For example, James Fitzimmons1 defines a service as follows:
“A service is a time-perishable, intangible experience performed for a customer acting in the role of co-producer.”
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References
Fitzsimmons JA (2005) Service management: operations, strategy, information. 5th edn. McGraw-Hill/ Irwin
Gronroos C (2000) Service management and marketing: a customer relationship management approach. John Wiley & Sons
Sasser WE (1978) Management of service operations: text, cases, and readings. Allyn and Bacon
Zhang LJ (2005) Services Computing: a new discipline. Editorial Preface. International Journal on Web Services Research (JWSR) 2(1)
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© 2007 Tsinghua University Press, Beijing and Springer-Verlag GmbH Berlin Heidelberg
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(2007). The Principle of Services and Services Computing. In: Services Computing. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-38284-3_1
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DOI: https://doi.org/10.1007/978-3-540-38284-3_1
Publisher Name: Springer, Berlin, Heidelberg
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