Abstract
The State of the Art in Electronic Government is the delivering of public services to the Citizen by means of integrated web portals, comprising the public agencies in the different levels of government, aiming to hide from the final user the complexity of the State bureaucracy. Ideally, these portals should be designed according to the mental patterns of the individuals, with their navigation oriented by the life events, and not by the logic of bureaucracy. Besides, the services to be provided must match both the Citizen’s and the State’s interests. Considering that many e-Government portals do not follow these principles, this article proposes an inversion in the policy of access to public services. By breaking paradigms, it presents the organized society as the drive engine behind the construction of integrated portals, with contents and shape to match citizen’s interests, rather than waiting for the government action.
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Filho, A.R. (2005). e-Citizen: Why Waiting for the Governments?. In: Böhlen, M., Gamper, J., Polasek, W., Wimmer, M.A. (eds) E-Government: Towards Electronic Democracy. TCGOV 2005. Lecture Notes in Computer Science(), vol 3416. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-32257-3_9
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DOI: https://doi.org/10.1007/978-3-540-32257-3_9
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