Abstract
Companies are not adequately able to assess the contribution of system infrastructure managing the admittedly most valuable asset, their knowledge. This paper presents a framework for ex-post evaluation of Knowledge Management Systems (KMS). The framework explained focuses on evaluation of knowledge management components and their functionality within an organization, so that appropriate integration techniques can be designed for each of those. For this purpose, the framework outlines dependencies and links between important corporate knowledge intensive entities for the purpose of evaluation. All phases of knowledge management in organizations are described and divided into functions of different corporation specific relevance, based on acknowledged categorization authored in literature. Improvement of inadequate knowledge methods, by evaluation and, as a possible result of assessment, integration/migration for more suitable methods of corporate knowledge management, defines the target of pigeonholing research to come.
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Folkens, F., Spiliopoulou, M. (2004). Towards an Evaluation Framework for Knowledge Management Systems. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2004. Lecture Notes in Computer Science(), vol 3336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30545-3_3
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DOI: https://doi.org/10.1007/978-3-540-30545-3_3
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