Abstract
Business process oriented Knowledge Management (KM) has two objectives: the design of KM Processes and the support of knowledge-intensive Business Processes. Existing approaches focus integrated Knowledge- and Process Management Systems, the support of processes with KM Systems, or the analysis of knowledge-intensive activities. All these applications require a systematic approach for the documentation of existing processes. Available procedural models propose steps for process oriented KM projects, but they rarely describe their implementation in concrete practical applications. That is why this contribution introduces a new process-oriented KM (POKM) project approach developed in corporate projects. A special focus is put on a detailed method for capturing knowledge intense processes which extends the existing broad perspective on KM projects. It allows for insights into questions like how to comprehensively capture expert processes, how to store the collected information in a structured way, and how to design supporting instruments and materials in order to generate a high quality data set, which subsequently is utilized to derive Knowledge Management measures.
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Trier, M., Müller, C. (2004). Towards a Systematic Approach for Capturing Knowledge-Intensive Business Processes. In: Karagiannis, D., Reimer, U. (eds) Practical Aspects of Knowledge Management. PAKM 2004. Lecture Notes in Computer Science(), vol 3336. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30545-3_23
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DOI: https://doi.org/10.1007/978-3-540-30545-3_23
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