Applying Group Storytelling in Knowledge Management

  • Raphael Perret
  • Marcos R. S. Borges
  • Flávia Maria Santoro
Part of the Lecture Notes in Computer Science book series (LNCS, volume 3198)


Knowledge management and, specifically, organizational memory have become vital for organizations’ life. Documenting tacit knowledge used to perform daily activities, such as, discussions and decisions is a complex task. Another challenge is dealing with collective knowledge, because an important part of organizational work is executed in a cooperative mode. In this paper, we present stories as an important tool to externalize tacit knowledge. We describe TELLSTORY, a system that supports the collaborative construction of stories. Based on the characteristics of traditional literary and journalistic narrative structure, TELLSTORY helps teams in developing stories to make explicit tacit knowledge elements.


Knowledge Management Tacit Knowledge Collective Knowledge Expressive Communication Collaborative Representation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2004

Authors and Affiliations

  • Raphael Perret
    • 1
  • Marcos R. S. Borges
    • 1
  • Flávia Maria Santoro
    • 1
    • 2
  1. 1.Post-Graduate Program in InformaticsNCE&IM, Universidade Federal do Rio de JaneiroRio de JaneiroBrazil
  2. 2.School of Applied InformaticsUniversidade Federal do Estado do Rio de JaneiroRio de JaneiroBrazil

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