Abstract
Gradually, e-Governance emerges as theory of informatized societal management. It is supposed to start by defining its (i) objectives, (ii) scope, (iii) concepts and models, (iv) key problems, methods and solutions and (v) definition of performance (vi) quality assurance. The present paper is focused on (v) and (vi), in an attempt to put into discussions a possible list of about twenty indicators for eG performance and a number of specific activities and measures for quality assurance.
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Costake, N. (2004). e-Governance: Some Performance and Quality Assurance Aspects. In: Traunmüller, R. (eds) Electronic Government. EGOV 2004. Lecture Notes in Computer Science, vol 3183. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-30078-6_44
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DOI: https://doi.org/10.1007/978-3-540-30078-6_44
Publisher Name: Springer, Berlin, Heidelberg
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