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Avaya Interactive Dashboard (AID): An Interactive Tool for Mining the Avaya Problem Ticket Database

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Natural Language Processing and Information Systems (NLDB 2004)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 3136))

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Abstract

In this paper we describe an interactive tool called the Avaya Interactive Dashboard, or AID, that was designed to help Avaya’s services organization to mine the text fields in Maestro. AID allows engineers to quickly and conveniently drill down to discover patterns and/or verify intuitions with a few simple clicks of the mouse. The interface has a web-based front-end that interacts through CGI scripts with a central server implemented mostly in Java. The central server in turn interacts with Maestro as needed.

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Author information

Authors and Affiliations

  1. Department of Computer Science, New York University, New York, NY, 10012, USA

    Ziyang Wang

  2. Avaya Labs Research, 233 Mt Airy Road, Basking Ridge, NJ, 07920, USA

    Amit Bagga

Authors
  1. Ziyang Wang
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  2. Amit Bagga
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Editor information

Editors and Affiliations

  1. School of Computing, Science and Engineering Newton Building, University of Salford, M5 4WT, Greater Manchester, UK

    Farid Meziane

  2. Lab. CEDRIC, CNAM, Paris, France

    Elisabeth Métais

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© 2004 Springer-Verlag Berlin Heidelberg

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Wang, Z., Bagga, A. (2004). Avaya Interactive Dashboard (AID): An Interactive Tool for Mining the Avaya Problem Ticket Database. In: Meziane, F., Métais, E. (eds) Natural Language Processing and Information Systems. NLDB 2004. Lecture Notes in Computer Science, vol 3136. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-27779-8_10

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  • DOI: https://doi.org/10.1007/978-3-540-27779-8_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-22564-5

  • Online ISBN: 978-3-540-27779-8

  • eBook Packages: Springer Book Archive

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