Abstract
The Customer is the only non-developer role in eXtreme Programming (XP). Initial XP literature [1, 2] provided little guidance concerning this role; however Beck & Fowler did acknowledge the risk associated with the Customer role:
All the best talent and technology and process in the world will fail when the customer isn’t up to scratch [1, p.17]
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References
Beck, K., Fowler, M.: Planning Extreme Programming. Addison Wesley, Reading (2001)
Farell, C., Narang, R., Kapitan, S., Webber, H.: Towards an effective onsite customer practice. In: Third International Conference on eXtreme Programming and Agile Process in Software Engineering, Italy (2002)
Fitzgerald, B.: Systems development methodologies: the problem of tenses. Information technology and people 13(3), 174–185
Martin, A., Noble, J., Biddle, R.: Being Jane Malkovich: a Look into the World of an XP Customer. In: Marchesi, M., Succi, G. (eds.) XP 2003. LNCS, vol. 2675, Springer, Heidelberg (2003)
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Martin, A. (2004). Exploring the XP Customer Role – Part II. In: Eckstein, J., Baumeister, H. (eds) Extreme Programming and Agile Processes in Software Engineering. XP 2004. Lecture Notes in Computer Science, vol 3092. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-24853-8_49
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DOI: https://doi.org/10.1007/978-3-540-24853-8_49
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